D.C. Metro videos show safety preparedness for smoke, fire on train
The 60-second videos, available in English and Spanish, will be aired on local television stations as Public Service Announcements. In addition, Metro has purchased paid advertising time to maximize awareness. The ads will begin airing next week.
D.C. Metro unveiled new safety preparedness videos to show riders what they should do in the event of an emergency involving smoke or fire on a train or in a station.
The 60-second videos, available in English and Spanish, will be aired on local television stations as Public Service Announcements. In addition, Metro has purchased paid advertising time to maximize awareness. The ads will begin airing next week.
"We encourage all of our customers to take a moment to review the new video," said Metro Interim GM/CEO Jack Requa. "We will continue to take steps to improve safety and emergency preparedness for our riders in the weeks and months ahead."
The English-version video features Metro Transit Police Detective Erin Cooper. In the wake of the January 12 incident, customers indicated that they wanted additional information about what to do in an emergency and that they trust Metro Transit Police to deliver that message.
The Plan is CTA's formal response to an FTA Special Directive issued in December and details how the agency will significantly expand the law enforcement surge it launched.
On a recent episode of METROspectives, METRO Magazine’s Executive Editor Alex Roman sat down with Ana-Maria Tomlinson, Director of Strategic & Cross-Sector Programs at the CSA Group, to explore a bold initiative aimed at addressing those challenges: the development of a National Code for Transit and Passenger Rail Systems in Canada.
During a safety blitz, Metra employees will visit one of the railroad’s 243 stations during the morning rush hour, distributing educational materials on train and grade-crossing safety, answering questions, and listening to riders’ safety concerns.
Operated in partnership with Tech Valley Security, trained CDTA Ambassadors will be on select routes and will rotate throughout CDTA’s route network. Their presence is intended to provide customers with an approachable, visible resource focused on assistance and engagement.
Customers have always been able to report concerns through the CATS Customer Service line or the “Report a Problem to CATS” feature in the CATS-Pass mobile app; however, CATS has also integrated a Text-a-Tip line, giving riders multiple, easy-to-use channels to get support.