First Transit wins Houston METRO paratransit services contract
Randy Hendrickson, a transportation professional with more than 20 years of experience, will serve as First Transit’s GM for the METROLift paratransit services.
First Transit was awarded the transit management contract for METROLift, the paratransit service of the Metropolitan Transit Authority of Harris County (METRO) in Houston.
METROLift provides transportation for persons with disabilities who cannot board, ride or disembark from a METRO fixed-route bus.
“The First Transit team is excited to bring our transportation expertise and technology solutions to the partnership with METROLift,” said First Transit Sr. VP Beverly Edwards. “We look forward to providing safe and efficient transportation to the region.”
First Transit will implement Info-Suite and Paperless Shop to provide an excellent experience for passengers and real-time monitoring of METROLift operations. Paperless Shop technology enables technicians to generate immediate maintenance and repair orders on tablets to reduce costs and improve efficiency. Info-Suite addresses all aspects of service management, from review and performance of the fleet to planning, reporting and analysis of each route.
Randy Hendrickson, a transportation professional with more than 20 years of experience, will serve as First Transit’s GM for the METROLift paratransit services.
The company partners with manufacturers such as Kiel Seating, Camira Fabric, and TSI Video, focusing on areas that directly impact both passenger experience and operational performance.
Erin Hockman will officially assume the role on May 7, as current CEO Amanda Wanke departs to take a leadership position with Metro Transit in the Twin Cities.
The survey showed that commute trips still make up the majority of ridership, with most riders boarding 2 to 3 days a week, reflecting hybrid work schedules. Two-thirds of Caltrain riders have access to a car, while 37% of Caltrain riders are considered low-income.
The plan outlines strategies to protect transit infrastructure from extreme weather, prioritize critical investments, and improve system reliability as climate risks intensify.
In this edition, we cover recent appointments and announcements at MCTS, Voith, and more, showcasing the individuals helping to shape the future of transportation.
Advances in data and analytics are giving transit agencies new opportunities to refine maintenance practices, improve efficiency and make more informed decisions about asset performance.
Today’s riders—and the communities you serve—expect more from public transit. While ADA compliance is required, leading transit agencies know that true accessibility also means delivering dignity, efficiency, and a better rider experience. This whitepaper reveals why forward thinking agencies nationwide choose the Low Floor Frontrunner as their first choice for ADA compliant vehicles—setting a new standard with passenger first design, faster boarding, improved safety, and unmatched operational performance.