MBTA GM leaving post after 15 months
MBTA Fiscal and Management Control Board Vice Chair Steve Poftak will succeed Luis Ramirez as the new GM.

Luis Ramirez, GM of the Massachusetts Bay Transportation Authority (MBTA), is stepping down from his role, which he has held since September 2017. Photo: MBTA

Luis Ramirez, GM of the Massachusetts Bay Transportation Authority (MBTA), is stepping down from his role, which he has held since September 2017.
The MBTA and Ramirez mutually agreed that the time was right for him to separate from the MBTA and pursue other opportunities, according to a statement.
Transportation Secretary/CEO Stephanie Pollack announced the appointment of MBTA Fiscal and Management Control Board Vice Chair Steve Poftak to succeed Luis Ramirez as the new GM of the MBTA.
“I was brought in to the MBTA from the outside corporate world to bring a fresh business perspective and skills to the MBTA,” Ramirez said. “With the progress we have achieved around financial and operational execution, this is a good time to transition to someone with different skill sets.”
Secretary Pollack, who is charged with hiring the MBTA GM said, “Luis’s decades of executive experience were valuable for the MBTA, helping to turn around key initiatives such as procuring a new operator for The RIDE dispatch center, advocating for bus lanes, and ensuring on-time installation of Positive Train Control.”

Poftak, who served as MBTA interim GM for three months in 2017, is stepping down from his current position of executive director of the Rappaport Institute for Greater Boston at the Harvard Kennedy School where he has served in that role for six and a half years.
Poftak said he looks forward to working with MBTA Deputy GM Jeffrey Gonneville, who will manage the responsibilities of the GM’s role until Poftak officially assumes the position on Jan. 1, 2019.
More Management

Q4 Travel Data Reveals Drop in Vehicle Traffic to Manhattan Congestion Zone
NYMTC’s quarterly Travel Patterns Report provides a snapshot of travel activity throughout New York City, Long Island, the Lower Hudson Valley, and northern New Jersey using data collected from the agencies operating the region’s bridges, tunnels, and public transit systems.
Read More →
Southern California's Metrolink Debuts Contactless Fare Payment Pilot
Customers traveling between Redlands and Los Angeles can now tap their preferred payment method, including a credit or debit card, mobile wallet, or wearable device, at station validators before boarding and again while exiting.
Read More →
California's BART Approves FY27 Budget While Maintaining Service Levels
The budget covers July 1, 2026, through June 30, 2027, a period when pandemic emergency funds run out, the District faces a structural deficit of $375 million, and a regional transit funding measure may appear on the November ballot.
Read More →
STL Metro Transit To Launch Next-Generation Fare Collection and Security Gates
The St. Louis transit agency will begin the phased rollout of gated station access and integrated fare technology to improve security and the customer experience.
Read More →
CATS FY27 Budget Prioritizes Safety, Service
New investments in security, service expansion, and rail development aim to improve the rider experience while keeping fares flat.
Read More →
Transit Agencies Nationwide Gear Up to Move World Cup Crowds
As millions of fans prepare to descend on host cities, transit leaders are turning a month-long global event into a proving ground for the future of customer experience, mobility, and crowd management.
Read More →
OCTA Approves $2 Billion Budget for FY 2026-27, Prioritizing Transit Investments
More than half of the agency’s upcoming spending plan is dedicated to transit as OCTA balances infrastructure investment with fiscal stability.
Read More →
Joshua Schank on Transportation Innovation, Risk, and the Future of Mobility
In this edition of METROspectives, Joshua Schank discusses lessons from launching LA Metro’s Office of Extraordinary Innovation, the challenges of advancing new mobility technologies, and much more.
Read More →
Reinventing Fleet Maintenance with Real-time Visibility and AI
Transit leaders need to know what needs fixing, where to look, who is responsible, when work is completed, and what it costs without having to chase information across disconnected systems.
Read More →
Alstom Acquires Delaware Site to Support Amtrak NextGen Acela Fleet
The company is investing more than $55 million to acquire and improve the property and will employ approximately 100 people at this site once it is operational.
Read More →