The JustRide platform comprises award-winning apps for ticket purchase, display and inspection, with back-end infrastructure for secure payments, ticket management, customer service, reporting and real-time analytics.
Masabi, a leader in mobile ticketing and fare collection for transportation, was selected to provide its JustRide mobile ticketing system to Southern California’s Metrolink.
Masabi’s JustRide platform is a cloud-based, deployment-proven, end-to-end mobile ticketing and fare collection system. It comprises award-winning apps for ticket purchase, display and inspection, with back-end infrastructure for secure payments, ticket management, customer service, reporting and real-time analytics. After a successful trial, mobile tickets will be made available for travel across all of Metrolink’s seven lines and nearly 60 stations by the fall.
Masabi’s handheld ‘Inspect’ validation application, which is available on iPhone and Android devices, is already in use across the Metrolink network. In addition, optical barcode readers will be installed at station turnstiles, allowing tickets and passes purchased on mobile devices to seamlessly open gates. This year, riders on all seven Metrolink service lines will have the option of buying their tickets through mobile ticketing and continue a seamless connection to dozens of city bus, shuttle bus, light rail and subway lines.
“Mobile ticketing is increasingly becoming a key requirement for transit authorities both across the U.S. and around the world,” said Brian Zanghi, CEO of Masabi. “Following on from our successes in New York, Boston, London and Athens we are delighted to be now adding Los Angeles to the roster of major cities embracing our smartphone technology to enhance their customers’ experience. We look forward to bringing JustRide to the commuters of Southern California.”
“The Metrolink Board of Directors has long stressed the importance of bringing Metrolink into the 21st century in terms of ticket purchasing,” Metrolink CEO Art Leahy said. “This action is an important milestone taking us one step closer to providing a digital option for Metrolink riders transferring to Metro rail. Passengers will soon be able to buy a ticket using their phone for travel throughout Southern California.”
The region’s fixed-route system finished out the year with a total of 373.5 million rides. Adding 12.3 million rides over 2024 represents an increase that is equal to the annual transit ridership of Kansas City.
The service is a flexible, reservation-based transit service designed to close the first- and last-mile gaps and connect riders to employment for just $5 per day.
The upgraded system, which went live earlier this month, supports METRO’s METRONow vision to enhance the customer experience, improve service reliability, and strengthen long-term regional mobility.
The agreement provides competitive wages and reflects strong labor-management collaboration, positive working relationships, and a shared commitment to building a world-class transit system for the community, said RTA CEO Lona Edwards Hankins.
The priorities are outlined in the 2026 Board and CEO Initiatives and Action Plan, which serves as a roadmap to guide the agency’s work throughout the year and ensure continued progress and accountability on voter-approved transportation investments and essential mobility services.
