METRO Magazine Logo
MenuMENU
SearchSEARCH

New MBTA app allows BRT riders to rate service

The app, named QualiT, allows individuals to anonymously share feedback with the T. The service is similar to ones provided on Uber and Lyft transportation systems, and provides crowd-sourced data to help improve service.

May 10, 2016
New MBTA app allows BRT riders to rate service

MBTA

3 min to read


MBTA

Passengers of MBTA's Silver Line bus rapid transit service are now able to share feedback on their riding experience by rating their bus trips using a new smartphone app from the Massachusetts Institute of Technology and the transit agency.

The app, named QualiT, allows individuals to anonymously share feedback with the T. The service is similar to ones provided on Uber and Lyft transportation systems, and provides crowd-sourced data to help improve service.

"We are working hard to enhance our channels of communicating information to our customers," said MBTA GM Frank DePaola. "And with this new app, we want to let our customers know they can contribute to translate their everyday riding experience into the kind of real-time information that can help us improve service."

QualiT works by activating a research platform called Future Mobility Sensing (FM Sensing), developed by researchers from MIT and the Singapore-MIT Alliance for Research and Technology (SMART). The tool seeks to better understand people’s travel paths and modes by collecting anonymous location data through smartphones’ sensors (such as GPS and WiFi).

Ad Loading...

Silver Line riders will also be able to see their own travels displayed on a map in the app — visible only to the individual. The app will automatically prompt users to rate their Silver Line trips onboard or immediately after exiting a bus.

Participation is voluntary, and riders may withdraw at any point by uninstalling the app. The app does not collect personally identifiable information, and the data system is highly encrypted and secured. Data collected will be used for research and service improvement only, and will never be shared with third parties.

"We have recently seen many innovations in urban transportation in the private market," said Corinna Li, a dual-degree master's student in city planning and transportation who worked on developing the app. "And we are inspired to help public transit systems leverage emerging technologies to better serve their riders."

For every trip a rider gives feedback on through the app, he/she will automatically earn one entry to a monthly sweepstake to win a monthly pass. The pilot program will operate for three months.

Riders can sign up for and download the FMSensing app online from the AppStore (iPhone) or Google Play (Android).

Other customer information-based initiatives deployed by the MBTA over the past year include the activation of 58 new countdown clocks on Green Line rail stops and eight clocks on the Silver Line. And last March, the MBTA unveiled its Dashboard, which, for the first time, allows the public to track the daily reliability levels of the four subway lines and all 170 bus routes. It also marks the first time that performance data for all four branches of the Green Line is publically available. It features monthly updates on ridership and budget information.

More Management

A tan, blue, and green graphic with text reading "Record Ridership: World Cup 2026."
Managementby Elora HaynesJune 18, 2026

FIFA World Cup Matches Are Driving Record Transit Ridership Nationwide

See how World Cup matches are generating record transit demand across North America, with ridership surpassing Super Bowls, concerts, and Olympic-era events.

Read More →
Zero-emissions bus with FLEETWATCH technology
ManagementJune 17, 2026

The Hidden Cost of Fuel Data Inaccuracy in Public Transit Fleets

In today's transit environment, accurate fuel and mileage data are critical to reducing costs, minimizing downtime, and improving fleet performance.

Read More →
Six-Year Plan Boosts Virginia Transit, Rail Investments
Managementby StaffJune 17, 2026

Virginia's $28.5B Transportation Plan Targets Transit and Rail

Approved by the Commonwealth Transportation Board, the program supports ongoing infrastructure projects while providing new investments in transit, state of good repair and transportation alternatives.

Read More →
Ad Loading...
A color graphic with LIT's logo and text reading "Now Accepting 2027 Host City Proposals."
Managementby Staff and News ReportsJune 17, 2026

Latinos In Transit Seeks Host Organization for 2027 Leadership Summit

The selected host organization will showcase its transit system, projects, and community while welcoming hundreds of industry leaders and emerging professionals during Hispanic Heritage Month.

Read More →
Group announcing BUSES Act
Motorcoachby StaffJune 16, 2026

Bipartisan BUSES Act Seeks Changes to New York City's Bus Idling Enforcement Program

Backed by motorcoach operators, the legislation seeks to balance emissions goals with passenger safety by allowing limited idling for inspections, accessibility needs and extreme weather conditions.

Read More →
Security and Safetyby StaffJune 16, 2026

DOT: Brightline Corridor Incidents Fall 30% Following Federal Safety Upgrades

Safety improvements funded through a $25 million federal investment are credited with reducing trespassing and train-vehicle collisions along the Brightline Florida corridor.

Read More →
Ad Loading...
An LA Metro D Line train in Union Station
Managementby StaffJune 16, 2026

D Line Expansion Fuels Growth Across LA Metro's Rail System

Weekend rail ridership was especially strong, soaring 18% as riders embraced expanded access to jobs, entertainment, dining, and cultural destinations, said the agency. Total system ridership for May, including bus and rail, was 26,966,657.

Read More →
Manhattan Congestion Relief Zone Sees Traffic Reduction
Managementby StaffJune 15, 2026

Q4 Travel Data Reveals Drop in Vehicle Traffic to Manhattan Congestion Zone

NYMTC’s quarterly Travel Patterns Report provides a snapshot of travel activity throughout New York City, Long Island, the Lower Hudson Valley, and northern New Jersey using data collected from the agencies operating the region’s bridges, tunnels, and public transit systems.

Read More →
A user demonstrating Metrolink's contactless fare payment pilot.
Technologyby StaffJune 12, 2026

Southern California's Metrolink Debuts Contactless Fare Payment Pilot

Customers traveling between Redlands and Los Angeles can now tap their preferred payment method, including a credit or debit card, mobile wallet, or wearable device, at station validators before boarding and again while exiting.

Read More →
Ad Loading...
A BART train on the tracks.
Managementby StaffJune 12, 2026

California's BART Approves FY27 Budget While Maintaining Service Levels

The budget covers July 1, 2026, through June 30, 2027, a period when pandemic emergency funds run out, the District faces a structural deficit of $375 million, and a regional transit funding measure may appear on the November ballot.

Read More →