NJ TRANSIT's new performance dashboard will show current data for bus, light rail and Access Link, and will be updated each month with data for the previous month’s service.
NJ TRANSIT
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NJ TRANSIT's new performance dashboard will show current data for bus, light rail and Access Link, and will be updated each month with data for the previous month’s service.
NJ TRANSIT
As part of NJ TRANSIT’s commitment to improving service and transparency, and in support of Governor Phil Murphy’s Executive Order No. 80, NJ TRANSIT has launched a new performance dashboard. It contains industry-standard metrics for on-time performance, mechanical reliability and the causes for delays and cancellations.
The Progress by the Numbers dashboard displays data from January 2017 through October 2019 for rail operations, as well as current data for bus, light rail and Access Link, and will be updated each month with data for the previous month’s service.
The dashboard also highlights the progress by the transit agency since January 2018 to fulfill mandatory safety requirements, modernize the fleet, communicate real-time service status conveniently, and recruit new bus operators, locomotive engineers, and assistant conductors.
About Executive Order 80 On August 19, 2019, Governor Murphy issued Executive Order No. 80 requiring NJ TRANSIT to post rail performance metrics dating back to January of 2017.
Beginning this month, the data includes:
Total number of rail cancellations, including reasons such as manpower shortages, equipment or infrastructure issues, unpreventable external events such as weather or trespassers, and cancellations due to earlier delays;
Rail on-time performance and mean distance between failure of the NJ TRANSIT rail systems;
Bus, light rail and Access Link on-time performance;
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Bus and light rail mean distance between failure data; and
Additional information determined important to NJ TRANSIT customers to gauge the company’s performance.
About Performance Statistics On-Time Performance measures the percentage of service adhering to schedules. To account for minor variations in service, vehicles operating within six minutes of published schedule are considered on time.
Mean Distance Between Failure (MDBF) measures the average distance traveled by vehicles before maintenance or repairs are required. MDBF is higher for new equipment, and lower for older equipment that requires more frequent maintenance.
Cancellations in relation to overall service reflect various factors, including crew and equipment availability, infrastructure issues, weather impacts, as well as trespasser and other incidents.
The region’s fixed-route system finished out the year with a total of 373.5 million rides. Adding 12.3 million rides over 2024 represents an increase that is equal to the annual transit ridership of Kansas City.
The service is a flexible, reservation-based transit service designed to close the first- and last-mile gaps and connect riders to employment for just $5 per day.
The upgraded system, which went live earlier this month, supports METRO’s METRONow vision to enhance the customer experience, improve service reliability, and strengthen long-term regional mobility.
The agreement provides competitive wages and reflects strong labor-management collaboration, positive working relationships, and a shared commitment to building a world-class transit system for the community, said RTA CEO Lona Edwards Hankins.
The priorities are outlined in the 2026 Board and CEO Initiatives and Action Plan, which serves as a roadmap to guide the agency’s work throughout the year and ensure continued progress and accountability on voter-approved transportation investments and essential mobility services.
