METRO Magazine Logo
MenuMENU
SearchSEARCH

Outreach teams to offer services to homeless throughout L.A. Metro

Members of the teams included nurses, mental health clinicians, substance abuse counselors, and former homeless individuals, among others, who sought to help the homeless population in Los Angeles.

June 2, 2017
Outreach teams to offer services to homeless throughout L.A. Metro

JulieandSteve

2 min to read


JulieandSteve

Outreach teams offered services and housing information to Los Angeles County's homeless population throughout the Metro system this week.

The effort is a part of the Metro Homeless Action Plan created by the Los Angeles County Transportation Authority (Metro). Two "County-City-Community" (C3) teams were deployed to reach out to homeless individuals in Metro stations, buses, and trains and direct them to homeless services. Members of the C3 teams included nurses, mental health clinicians, substance abuse counselors, and former homeless individuals, among others who sought to help the homeless population in Los Angeles.

The 12-month deployment period is also part of a case study to evaluate the needs of homeless outreach through the Metro system. Metro plans to share the study's findings with other cities and county agencies addressing homelessness issues.

“Metro’s action plan provides the blueprint for our agency to align our efforts with the city and county of Los Angeles homeless plans and make certain that the homeless on the Metro system and properties receive the proper allocation of resources,” said Metro CEO Phillip A. Washington.

The C3 teams contacted 172 homeless individuals on the Metro Red Line this week, seven of whom went to local housing and six who were provided clothing vouchers. Four follow-up appointment tokens were given and five Coordinated Entry System applications to begin access to homeless services were completed.

C3 teams will continue to ride the Red, Gold, and Green lines five days per week between 7 a.m. and 4 p.m. Metro transit security guards will work graveyard shifts to guide team deployments daily. The next team to ride the lines is scheduled on Monday, June 5.

More Management

Managementby StaffMarch 19, 2026

People Movement: The Latest from TARTA, STV, and More

METRO’s People Movement highlights the latest leadership changes, promotions, and personnel news across the public transit, motorcoach, and people mobility sectors.

Read More →
A BART railcar
Managementby StaffMarch 19, 2026

BART Monetizes Empty Parking With New Online Leasing Tool

BART began offering select parking lots to non-BART riders to generate new revenue to help address its FY27 $376M operating budget deficit brought on by remote work.

Read More →
MTA Chair & CEO Janno Lieber sits with a customer service employee and takes calls.
Managementby Elora HaynesMarch 19, 2026

Transit Agencies Nationwide Celebrate 2026 National Transit Employee Appreciation Day

Agencies across the U.S. honored transit workers on March 18, recognizing the essential roles they play in keeping communities moving daily.

Read More →
Ad Loading...
Cover for METROspectives with Inez Evans Benson
ManagementMarch 18, 2026

Inez Evans-Benson on Leadership and the Future of Transportation

Drawing on decades of industry experience, Evans-Benson offered insights into the differences between the two, along with tips for better customer engagement and more.

Read More →
An RTC of Washoe County bus driving down Virginia Street.
Managementby StaffMarch 18, 2026

Keolis Lands 3 Contract Renewals

The renewals include continued operations at Fort Lauderdale-Hollywood International Airport in Florida; the PRTC in Virginia; and RTC Washoe in Nevada.  

Read More →
A MARTA employee using the new Better Breeze fare ticket machines.
Managementby StaffMarch 17, 2026

MARTA’s New 'Better Breeze' Fare System Nears Launch

The new system introduces tap-to-pay, touchscreen kiosks, and updated Breeze cards, with both old and new systems running through May.

Read More →
Ad Loading...
A wide angle view of two MTA buses with three people walking between them.
Managementby StaffMarch 16, 2026

Proposed Auto Insurance Reform Would Save New York’s MTA Millions Annually

The governor’s proposed auto insurance reforms could save the agency $48 million annually by limiting payouts in crashes where buses are not primarily at fault.

Read More →
paratransit bus
SponsoredMarch 16, 2026

Measuring the True Cost of Paratransit Fleets

What truly drives the cost of a paratransit fleet? Beyond the purchase price, seven operational factors quietly determine maintenance frequency, downtime, and long-term service reliability. This whitepaper explores how these factors shape lifecycle cost and what agencies should evaluate when selecting paratransit vehicles.

Read More →
Cover photo for METROspectives with The Bus Coalition
Busby Alex RomanMarch 13, 2026

Inside The Bus Coalition’s Push for Stronger Federal Transit Investment

In this conversation, TBC’s Executive Director Ed Redfern, President Corey Aldridge, and Washington Representative Joel Rubin outline the coalition’s key policy priorities, the challenges facing transit agencies, and how industry stakeholders can work together to strengthen the voice of bus transit at the federal level.

Read More →
Ad Loading...
Amanda Wanke
Managementby StaffMarch 13, 2026

Des Moines DART CEO Joins Minneapolis Metro Transit

Amanda Wanke, who has worked at DART for 10 years, including the past 2½ years as CEO, will join Metro Transit as deputy chief operating officer, operations administration.

Read More →