METRO Magazine Logo
MenuMENU
SearchSEARCH

Question of the Day: Uber, Lyft - Friend or Foe?

We asked top public transit officials, including Brad Miller, Matthew Tucker, Carm Basile, Karl Gnadt, Kevin Kane, Rob Gannon and Nathaniel Ford Sr. if they see services like Uber and Lyft as a threat to public transit or as potential partners?

September 12, 2016
Question of the Day: Uber, Lyft - Friend or Foe?

Basile

5 min to read


We asked top public transit officials, including Brad Miller, Matthew Tucker, Carm Basile, Karl Gnadt, Kevin Kane, Rob Gannon and Nathaniel Ford Sr. if they see services like Uber and Lyft as a threat to public transit or as potential partners?

Tucker



Matthew Tucker, CEO
North County Transit District
Oceanside, Calif.
I believe that service providers such as Uber and Lyft are assets to public transportation — specifically in support of first and last mile service, demand-response service and other service models that are not cost-effective with our traditional ‘mass’ transit business model. From my perspective, we have to take a toolbox approach to meeting transportation needs and recognize that different business models may provide a more cost-effective approach to meeting a market demand, which creates the opportunity for us as transit providers to focus our resources on where we can achieve the highest return on investment.

Ad Loading...

Miller

Brad Miller, CEO
Pinellas Suncoast Transit Authority
St. Petersburg, Fla.
Partners, definitely. At PSTA, we are proud to be the first transit system in the nation to partner with Uber to get riders to and from the bus stop — helping solve that first mile/last mile issue that all transit faces. Our partnership with Uber is expanding further with a new deal [that will allow] late-night transit riders, who work past our last bus, to get a free Uber home. I’m proud of my agency team for seeing this new technology, not as a threat, but as a complement to the mobility we provide for our customers.

Basile

Carm Basile, CEO
Capital District Transportation Authority
Albany, N.Y.
We don’t view ridesharing services like Uber and Lyft as a threat to public transit, in fact, we see them providing an opportunity for innovative partnerships and collaboration. In many cities where Uber and Lyft are established, transit systems are working with them to address things like the last mile of travel, which has always posed a challenge for transit systems — big and small. In the Capital Region, we want to work with ridehailing and local taxi companies to address mobility issues. We want to use our mobile application and payment systems to develop seamless entry into the mobility universe. Technology is a great thing, and we want to use it to give customers a menu of options that will allow them to move throughout our region easily and conveniently.

Gnadt

Karl Gnadt, CEO/Managing Director
Champaign-Urbana Mass Transit District
Urbana, Ill.
The Champaign-Urbana Mass Transit District (MTD) prefers to think of alternative mobility providers, such as ridershare, carshare and bicyclists, as mobility partners. Our mission is to lead the way to greater mobility and oftentimes that means that public transportation is only one important rung on the ladder of travel. In our community, which includes a highly-educated, environmentally-conscious, and technologically-savvy constituency, facilitating ease of travel through whatever means possible will only benefit MTD. Ultimately, it’s about getting people where they need to go, and ridershare services can help reach that goal.

Kane

Kevin Kane, Executive Director
Victor Valley Transit Authority
Hesperia, Calif.
VVTA is a small agency approximately 90 miles northeast of LA. As such, we currently have little to no Uber or Lyft available in our service area. Still, VVTA views them as potential partners. In fact, through our Mobility Management department we are actually reaching out to Uber and Lyft to develop services that can meet the mobility needs for our local hospital/medical center friends. Since our service area is so spread out (approximately 950 mi.²) we see these services, just as many larger agencies do, as a resource for first/last mile options. If Uber, Lyft, autonomous vehicles, or other yet to be identified transportation innovations can assist transit and save taxpayers’ dollars, VVTA is all for that.

Gannon

Rob Gannon, Interim GM
King County Metro Transit
Seattle
I believe strongly in the concept that you can compete to claim value, but when you collaborate, you create value. If we view TNCs only as competitors, then we aren’t paying enough attention to our shared interest: efficient mobility. The transit industry can move more people more efficiently, but in some situations TNCs can provide service with greater agility, such as last mile, and evening or night service. If we find innovative ways to partner with Uber and Lyft to expand access for all, we create better outcomes for customers — more choices, more access and more convenience. Then, communities as a whole benefit with less frustration, less congestion and less pollution. That makes more sense than having TNCs compete for our customers and make inefficient use of roadway space and limited energy resources.

Ad Loading...

Ford

Nathaniel P. Ford Sr., CEO
Jacksonville Transportation Authority
Jacksonville, Fla.

The JTA believes ride-sharing or transportation network companies, along with traditional taxi services, can be potential partners that can provide the “first and last mile” connectivity. With more than 90 percent of JTA customers walking or biking to a bus stop, the path to and from the bus is critical. As mobility managers, we recognize that holistic transportation solutions are important for the industry and for APTA. Transit providers must understand the impacts of the sharing economy as well as emerging autonomous vehicles technology and be prepared to adapt to how people want to approach mobility. It will fundamentally change transportation and JTA has committed resources to research and develop strategies to make sure we can respond to the changing marketplace and be a leader in developing mobility solutions. In addition, infrastructure such as bike lanes, parking facilities and pedestrian friendly enhancements such as sidewalk and ADA ramps complement traffic management to create a seamless and robust transportation network.  

More Management

Railby StaffFebruary 2, 2026

Chicago Region Transit Ridership Grows in 2025

The region’s fixed-route system finished out the year with a total of 373.5 million rides. Adding 12.3 million rides over 2024 represents an increase that is equal to the annual transit ridership of Kansas City.

Read More →
New Mobilityby StaffJanuary 30, 2026

Chicago's Pace Expands VanGo Mobility Program

The service is a flexible, reservation-based transit service designed to close the first- and last-mile gaps and connect riders to employment for just $5 per day.

Read More →
A blue and white graphic with text reading "Foothill Gold Line: Design Contract Award & 2026 Board Leadership."
Managementby StaffJanuary 30, 2026

Foothill Gold Line Board Awards Claremont Extension Design Contract to Parsons, Maintains Board Leadership for 2026

Parsons wins the $60M Claremont Extension design contract as the Foothill Gold Line board reaffirms leadership during a pivotal project phase.

Read More →
Ad Loading...
Technologyby StaffJanuary 29, 2026

Houston METRO Introduces RideMETRO Fare System

The upgraded system, which went live earlier this month, supports METRO’s METRONow vision to enhance the customer experience, improve service reliability, and strengthen long-term regional mobility.

Read More →
Managementby StaffJanuary 29, 2026

Valley Metro Sees Strong Ridership Growth in 2025

The agency ranked top five among mid-sized U.S. transit systems, defined as agencies with 15 million to 50 million annual trips.

Read More →
A b2x rewards logo and graphic reading "Read. Learn. Earn."
Managementby StaffJanuary 29, 2026

Bobit Business Media Launches B2X Rewards to Engage Transit Industry Professionals

The new program rewards B2B audience readers for engaging with trusted content and suppliers, earning them points toward events, travel, and more.

Read More →
Ad Loading...
Busby StaffJanuary 29, 2026

Subway Customer Satisfaction Reaches Record High, New York MTA Says

The subway system saw increases across all key metrics, with 62% of subway riders reporting they feel satisfied with the system overall.

Read More →
Busby StaffJanuary 28, 2026

New Orleans RTA Reaches Agreement with ATU

The agreement provides competitive wages and reflects strong labor-management collaboration, positive working relationships, and a shared commitment to building a world-class transit system for the community, said RTA CEO Lona Edwards Hankins.

Read More →
Managementby StaffJanuary 27, 2026

Keolis Retains Virginia Railway Express Contract

The new contract for Keolis and VRE will commence in July 2026, with the potential to expand to 15 years.

Read More →
Ad Loading...
Busby StaffJanuary 27, 2026

California's OCTA Advances 2026 Initiatives Centered on Balance and Sustainability

The priorities are outlined in the 2026 Board and CEO Initiatives and Action Plan, which serves as a roadmap to guide the agency’s work throughout the year and ensure continued progress and accountability on voter-approved transportation investments and essential mobility services.

Read More →