RTD estimates its ridership has dropped 60% due to COVID-19
The agency is working to quantify the effects the pandemic is having on its ridership and solidify actual ridership figures.


RTD is now providing about 139,000 trips each weekday, compared with 347,800 weekday trips one year ago. Denver RTD
Denver’s Regional Transportation District (RTD) estimates that ridership on its system has dropped about 60% through Wednesday as a result of the COVID-19 pandemic, based upon informal counts by staff across the transit system.
RTD is now providing about 139,000 trips each weekday, compared with 347,800 weekday trips one year ago. The agency is working to quantify the effects the pandemic is having on its ridership and solidify actual ridership figures. For comparison, transit agencies across the U.S. have reported they are experiencing a drop in ridership ranging from 45-80%.
“We are monitoring our ridership daily to watch for emerging trends,” said RTD interim GM/CEO Paul Ballard. “During these challenging times, we must be nimble while also continuing to serve our customers, especially those who rely on us.”
RTD is committed to providing service to its customers, many of whom are transit dependent. It also recognizes the importance of continuing to serve healthcare workers and other professionals whose work is critical in fighting this disease.
RTD’s Access-a-Ride paratransit service also has seen a steady decline in bookings. While average weekday trip demand is typically around 3,000 trips per day, with a 3% to 4% cancellation rate on the day of service, trip numbers this week are lower — and cancellation rates are higher:
Monday: 1,808 trips booked, 26% cancellation rate
Tuesday: 1,277 trips booked, 20% cancellation rate
Wednesday (through mid-afternoon): 1,098 trips booked, 17% cancellation rate
As of Thursday, Access-a-Ride will suspend five-day advance bookings and allow customers to only book next-day trips.
More Management

ENC Lands MATA Contract and More in Biz Briefs
In this edition of Biz Briefs, we spotlight the latest developments shaping the future of mobility.
Read More →
From Surviving to Thriving: Building Stronger Transportation Organizations
Bus Business Consultants founder Brian Dickson shares lessons on leadership, organizational health, and creating options for long-term success in a changing transportation industry.
Read More →
Everett Transit, Community Transit Outline Consolidation Agreement
The proposed agreement calls for a 50% increase in bus service in Everett, a new microtransit zone, continued paratransit service, and the transfer of Everett Transit operations to Community Transit.
Read More →
Strada360’s Steve Lassey on Turning Transit Data Into Better Decisions
From breaking down data silos to preparing for AI, Strada360 CEO Steve Lassey discusses how transit agencies can use technology to improve operations, customer information, and long-term decision-making.
Read More →
People Movement: Phil Washington Joins HNTB, Denver RTD Launches CEO Search, and More
In this edition, we also spotlight recent personnel moves at STV, the Eno Center for Transportation, and more, highlighting the people taking on new roles across the transportation industry.
Read More →
SEPTA Details Accelerate Vision for Transit System
The plan outlines investments in trolley modernization, new Metro and Regional Rail vehicles, accessible stations, and more frequent bus and rail service.
Read More →
FTA Ends Direct Oversight of MBTA Safety Actions
The federal agency closed its remaining special directive to the Massachusetts Department of Public Utilities following a safety review that began in 2022.
Read More →
Report: Transit Bus Manufacturing Supports 34,100 Jobs, $5.1B in GDP
The “Buses Mean Business” report examines the transit bus manufacturing industry’s economic footprint, supply chain, and rising demand for vehicle replacements.
Read More →
LIT Marks 10-Year Milestone at Annual Summit
Hosted by the COTA from September 10 to 13, the Summit carried the theme “Celebrating 10 Years of Excellence, Leadership, and Impact,” with every part of the program honoring the people, agencies, and partners who built LIT over its first decade.
Read More →
People Movement: Dan Dipert Coaches Adds Third-Generation Leader, Keolis Names New Valley Metro VP/GM, and More
In this edition, we also cover recent appointments and announcements at the Wabtec, SilverRide, HNTB, and more, showcasing the individuals helping to shape the future of transportation.
Read More →
