RTD is now providing about 139,000 trips each weekday, compared with 347,800 weekday trips one year ago. Denver RTD
Denver’s Regional Transportation District (RTD) estimates that ridership on its system has dropped about 60% through Wednesday as a result of the COVID-19 pandemic, based upon informal counts by staff across the transit system.
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RTD is now providing about 139,000 trips each weekday, compared with 347,800 weekday trips one year ago. The agency is working to quantify the effects the pandemic is having on its ridership and solidify actual ridership figures. For comparison, transit agencies across the U.S. have reported they are experiencing a drop in ridership ranging from 45-80%.
“We are monitoring our ridership daily to watch for emerging trends,” said RTD interim GM/CEO Paul Ballard. “During these challenging times, we must be nimble while also continuing to serve our customers, especially those who rely on us.”
RTD is committed to providing service to its customers, many of whom are transit dependent. It also recognizes the importance of continuing to serve healthcare workers and other professionals whose work is critical in fighting this disease.
RTD’s Access-a-Ride paratransit service also has seen a steady decline in bookings. While average weekday trip demand is typically around 3,000 trips per day, with a 3% to 4% cancellation rate on the day of service, trip numbers this week are lower — and cancellation rates are higher:
The region’s fixed-route system finished out the year with a total of 373.5 million rides. Adding 12.3 million rides over 2024 represents an increase that is equal to the annual transit ridership of Kansas City.
The service is a flexible, reservation-based transit service designed to close the first- and last-mile gaps and connect riders to employment for just $5 per day.
The upgraded system, which went live earlier this month, supports METRO’s METRONow vision to enhance the customer experience, improve service reliability, and strengthen long-term regional mobility.
The agreement provides competitive wages and reflects strong labor-management collaboration, positive working relationships, and a shared commitment to building a world-class transit system for the community, said RTA CEO Lona Edwards Hankins.
The priorities are outlined in the 2026 Board and CEO Initiatives and Action Plan, which serves as a roadmap to guide the agency’s work throughout the year and ensure continued progress and accountability on voter-approved transportation investments and essential mobility services.