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The region’s fixed-route system finished out the year with a total of 373.5 million rides. Adding 12.3 million rides over 2024 represents an increase that is equal to the annual transit ridership of Kansas City.
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The agency ranked top five among mid-sized U.S. transit systems, defined as agencies with 15 million to 50 million annual trips.
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The subway system saw increases across all key metrics, with 62% of subway riders reporting they feel satisfied with the system overall.
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The analysis finds that a $4.6 trillion investment across all levels of government over 20 years ($230 billion per year) would be required to build, operate, and maintain a transit network that approaches the level of service within a cohort of 17 global cities with world-class transit systems.
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Trinity Metro’s commuter rail line logged more than 129,000 rides last month, driven by holiday travel, special events, and airport connections.
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The milestone follows Tri-Rail's achievement in Tri-Rail’s fiscal year (July 2024 through June 2025) of surpassing 4.5 million rides.
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From more frequent service to accessibility upgrades to safety progress, and more, the agency now heads into 2026 with continued momentum in its charge to deliver a quality public transit experience for the general riding public.
Read More →The subway, Long Island Rail Road, and Metro-North Railroad all recorded record-highs for on-time performance in 2025.
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Accounting for increases in ridership, there have been 1.65 major crimes per million riders in 2025, down roughly 30% from 2021 and comparable to pre-pandemic lows.
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A growing industry shift to contactless payment options via a physical card or mobile wallet allows customers to pay fares quickly and securely.
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