Transdev announce that Jacquelyn Charles has been named GM for Fulton County, Ga.’s Dial-A-Ride Transportation Services (DARTS) contract with the Department of Aging and Youth Services in the Atlanta Metro region.
Charles is a 16-year transit veteran who started in fixed-route operations with Charlotte Area Transit Systems before transitioning into paratransit management. In her new role, she will be responsible for managing all aspects of the Dial-A-Ride operations and maintenance, including reservation management, scheduling and dispatch, and maintenance on the 51-vehicle fleet. DARTS’ senior transportation services provide 290,000 trips per year.
“Jacquelyn’s intricate knowledge of all aspects of paratransit and Dial-A-Ride operations will help us to meet customer needs and remain successful in Fulton County,” said Derrick Breun, VP of Transdev’s Southeast Region.
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Jacquelyn Charles
ulton County is the latest addition to Transdev’s Atlanta Metro-area contracts, augmenting its contracted operations for Cobb County, Gwinnett County, The City of Atlanta, and Georgia Regional Transportation Authority. Nationally, Transdev operates successful brokerage, paratransit and Dial-A-Ride operations in San Francisco, Baltimore, Seattle, New Orleans, Las Vegas, Long Island, and many other locations across the U.S.
The region’s fixed-route system finished out the year with a total of 373.5 million rides. Adding 12.3 million rides over 2024 represents an increase that is equal to the annual transit ridership of Kansas City.
The service is a flexible, reservation-based transit service designed to close the first- and last-mile gaps and connect riders to employment for just $5 per day.
The upgraded system, which went live earlier this month, supports METRO’s METRONow vision to enhance the customer experience, improve service reliability, and strengthen long-term regional mobility.
The agreement provides competitive wages and reflects strong labor-management collaboration, positive working relationships, and a shared commitment to building a world-class transit system for the community, said RTA CEO Lona Edwards Hankins.
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