METRO Magazine Logo
MenuMENU
SearchSEARCH

Transport for London, ViaVan partner on demand-response bus service

Using an app, riders will select their pick-up and drop-off location to book a ride in a unified fleet of vehicles that seat up to 14.

February 21, 2019
Transport for London, ViaVan partner on demand-response bus service

ViaVan's technology directs passengers to a nearby “virtual bus stop” for pick-up and drop-off. Photo: ViaVan

2 min to read


ViaVan's technology directs passengers to a nearby “virtual bus stop” for pick-up and drop-off. Photo: ViaVan

Transport for London (TfL) awarded a contract to ViaVan for a one-year demand-responsive bus pilot in the borough of Sutton.

The service will be operated in collaboration with Go-Ahead London and will use dynamically routed, on-demand buses to create an inexpensive and eco-friendly transport option. This provides an alternative to private car ownership and single-occupancy vehicle trips, part of the Mayor’s initiative to reduce congestion in London and achieve 80% of all journeys by public transport, cycling or walking by 2041.

Ad Loading...

RELATED: ViaVan expands in London, launches first airport service

Using a mobile app, passengers will select their pick-up and drop-off location to book a ride in a unified fleet of vehicles that seat up to 14 passengers. ViaVan’s advanced algorithms enable multiple riders to seamlessly share a single vehicle. The technology directs passengers to a nearby “virtual bus stop” for pick-up and drop-off, and dynamically routes the vehicle in real-time, allowing for quick and efficient shared trips without lengthy detours, or inconvenient fixed routes and schedules.

ViaVan is the European joint venture between U.S.-based Via and Mercedes-Benz Vans. The project with TfL marks the company’s seventh deployment in the UK having provided more than 5 million rides in the region.

Sutton has some of the highest private vehicle usage rates in London, as 71% of households have access to a car, alongside low public transit connectivity, ranking in the bottom 20% of PTAL scores, or Public Transit Accessibility Levels.

The one-year pilot is expected to launch this spring. The service will operate seven days a week, and rides will be cashless, paid for with a credit card directly through the app. TfL Freedom Pass holders will be entitled to a fare waiver.



More New Mobility

New Mobilityby StaffJanuary 30, 2026

Chicago's Pace Expands VanGo Mobility Program

The service is a flexible, reservation-based transit service designed to close the first- and last-mile gaps and connect riders to employment for just $5 per day.

Read More →
BusJanuary 22, 2026

Biz Briefs: BART, Uber Launch Partnership and More

Stay informed with these quick takes on the projects and companies driving progress across the transportation landscape.

Read More →
SponsoredJanuary 19, 2026

3 New Ways Fleet Software Pays: ROI opportunities for modern fleet managers

Transit agencies depend on safe, reliable vehicles to deliver consistent service. This eBook examines how next-generation fleet software helps agencies move from reactive processes to proactive operations through automated maintenance, real-time safety insights, and integrated data. Learn how fleets are improving uptime, safety outcomes, and operational efficiency.

Read More →
Ad Loading...
Transit signal priority and public transit agencies.
New Mobilityby Alex RomanJanuary 16, 2026

How AI is Redefining Transit Operations and Signal Priority

In a recent episode of METROspectives, LYT CEO Timothy Menard discusses how artificial intelligence, cloud connectivity, and real-time data are transforming traffic management, boosting bus reliability, and enabling system-wide transit optimization across cities.

Read More →
New Mobilityby StaffJanuary 15, 2026

U.S. Transit Trails Global Peers, Transportation for America Report Outlines Path Forward

The analysis finds that a $4.6 trillion investment across all levels of government over 20 years ($230 billion per year) would be required to build, operate, and maintain a transit network that approaches the level of service within a cohort of 17 global cities with world-class transit systems.

Read More →
RailJanuary 15, 2026

Biz Briefs: Alstom Supplying TTC Subways, SilverRide Lands California Contracts, and More

Stay informed with these quick takes on the projects and companies driving progress across the transportation landscape.

Read More →
Ad Loading...
Railby Staff and News ReportsJanuary 9, 2026

Biz Briefs: Hitachi Rail, GreenPower, and More

Stay informed with these quick takes on the projects and companies driving progress across the transportation landscape.

Read More →
An image of a woman exiting a Via microtransit fane with text reading "How to Scale Microtransit Through Data."
New Mobilityby Elora HaynesJanuary 8, 2026

Microtransit’s Next Chapter: Data, Equity, and Job Access at Scale

Via data shows microtransit boosts job access, equity, and commutes when designed to feed fixed routes, not compete with them.

Read More →
New Mobilityby Alex RomanJanuary 5, 2026

Forest River Working to Redefine Reliability, Responsibility in the Bus Industry

As the transportation landscape continues to evolve in the wake of the pandemic, few manufacturers have faced, or embraced, change as decisively as Forest River Bus.

Read More →
Ad Loading...
Technologyby Staff and News ReportsDecember 24, 2025

Biz Briefs: Electric Paratransit Buses in San Francisco and More

Biz Briefs covers the latest supplier news in the motorcoach and public transit industries.

Read More →