The contract now extends through June 2017. The SFRTA originally awarded the operations contract for the Tri-Rail system to Veolia in early 2007.
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The Tri-Rail system serves a 72-mile corridor running parallel to Interstate 95 between West Palm Beach and Miami. It serves three major airports, with 18 stations designed to integrate with local bus routes.
Veolia continues to work closely with SFRTA to improve on-time performance and service resulting in a daily ridership increase, which has topped the four million mark for the last two years and continues to increase.
The region’s fixed-route system finished out the year with a total of 373.5 million rides. Adding 12.3 million rides over 2024 represents an increase that is equal to the annual transit ridership of Kansas City.
The service is a flexible, reservation-based transit service designed to close the first- and last-mile gaps and connect riders to employment for just $5 per day.
The upgraded system, which went live earlier this month, supports METRO’s METRONow vision to enhance the customer experience, improve service reliability, and strengthen long-term regional mobility.
The agreement provides competitive wages and reflects strong labor-management collaboration, positive working relationships, and a shared commitment to building a world-class transit system for the community, said RTA CEO Lona Edwards Hankins.
The priorities are outlined in the 2026 Board and CEO Initiatives and Action Plan, which serves as a roadmap to guide the agency’s work throughout the year and ensure continued progress and accountability on voter-approved transportation investments and essential mobility services.