WMATA riders invited to join first-ever customer community
Through a structured environment of online surveys, polls and discussion forums, Amplify community members will have the opportunity to share their experience as riders and influence how WMATA responds to issues affecting those who use the system.
The Washington Metropolitan Area Transit Authority (WMATA) launched a new way to share opinions and help shape the direction of the agency through Amplify, WMATA’s first-ever “customer community.” Amplify is the newest way that WMATA is engaging customers by bringing together riders, transit advocates and experts in an ongoing digital forum.
Through a structured environment of online surveys, polls and discussion forums, Amplify community members will have the opportunity to share their experience as riders and influence how WMATA responds to issues affecting those who use the system.
“This tool gives customers the convenience of sharing their thoughts and opinions at times and in places that work for them, including on the go,” said Lynn Bowersox, asst. GM, customer service, communications and marketing. “We believe that Amplify will become a valuable tool in building the relationship between Metro and our customers.”
Bowersox added that Amplify Community members will receive a periodic e-newsletter that provides feedback about how input has been included in WMATA decision making. Many different topics will be discussed with community members online, including how best to communicate specific service change information, concept testing of marketing materials and facilitated conversation about various customer experience topics.
The community does not replace other customer research tools currently used by WMATA to gather data from a representative sample of customers, nor does it replace the email and phone channels to address customer complaints and commendations. Amplify will augment those channels to strengthen the voice of the customer.
In this conversation, TBC’s Executive Director Ed Redfern, President Corey Aldridge, and Washington Representative Joel Rubin outline the coalition’s key policy priorities, the challenges facing transit agencies, and how industry stakeholders can work together to strengthen the voice of bus transit at the federal level.
Amanda Wanke, who has worked at DART for 10 years, including the past 2½ years as CEO, will join Metro Transit as deputy chief operating officer, operations administration.
In his first State of CDTA address as CEO, Frank Annicaro highlighted the organization’s continued focus on delivering reliable service, investing in innovation, and strengthening connections across the region.
The special episode features an exclusive interview with Mark Miller, president of Constellation Software Inc. and executive chairman of the Volaris Group, who reflects on the podcast's early vision and the importance of creating a platform where transit leaders can share ideas and learn from one another.
The CAD facility enables NFI to complete full domestic production of heavy-duty transit vehicles, including zero-emission buses, in Winnipeg for the first time in 15 years.
The findings provide clear evidence that sustained Federal investment in public transit and passenger rail delivers significant returns for workers, communities, taxpayers, and the U.S. economy, APTA officials said.
On a recent episode of METROspectives, METRO Magazine’s Executive Editor Alex Roman sat down with Ana-Maria Tomlinson, Director of Strategic & Cross-Sector Programs at the CSA Group, to explore a bold initiative aimed at addressing those challenges: the development of a National Code for Transit and Passenger Rail Systems in Canada.
