In this edition of METROspectives, METRO Magazine's Executive Editor Alex Roman sits down with John Maglio, founder and CEO of ETA, a provider of transit technology solutions, to explore the evolution of the industry and the challenges agencies face when adopting and managing new systems.

Maglio brings experience in developing transit technology, including computer-aided dispatch and automatic vehicle location (CAD/AVL) systems. His perspective emphasizes reliable technology, understanding agency needs, and building long-term relationships rather than focusing solely on individual software features.

As agencies navigate changing passenger expectations, growing operational data, and new opportunities in artificial intelligence, the discussion explores how technology providers can help transit organizations make more informed decisions and improve service delivery.

The conversation provides an opportunity to examine how transit agencies and technology providers can work together to develop practical solutions that support employees, improve operations, and deliver a better experience for riders.

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