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Service difficulties have included phone glitches and extended wait times. The agency has had to set up a new call center to accommodate the increased call volume for the service.
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Tablet use is not only rising in the general public, paratransit and human service transportation are also taking advantage of the convenience of the mobile devices.
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Access Services has used several taxi companies over the years, each meeting its standards for driver training, a background in sensitivity to working with customers with disabilities, and maintenance and upkeep of the vehicles.
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Forty percent cite these factors as their top daily obstacles. Meanwhile, ridership continues to rise, with two-thirds of operators reporting increases.
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Providing good customer service in a paratransit environment is about understanding and respecting people with disabilities as people and customers first. Bringing in the customer’s perspective by including customers with disabilities on panels or advisory boards is a recommended practice.
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Attendees will also have the opportunity to compare an unprecedented number of motorcoach, transit, shuttle, paratransit, trolley and electric buses side-by-side.
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The BARTA bus has 100 KwH battery-pack and an expected range of up to 100 miles on a full charge with seating for eight passengers and a wheelchair.
Read More →Move could save Sioux Falls half a million dollars. Although only about 10% of Sioux Area Metro riders use the paratransit service, it accounts for 45% of the entire transit budget to operate.
Read More →Paratransit Services, the Washington-based nonprofit that has operated Lake Transit since 2007, has been in ongoing negotiations for a new three-year contract with members of Teamsters Local 665
Read More →The service provided 8,453 rides last fiscal year, up from 3,520 rides in 2009-10, when the system started operation. Each month, the paratransit service gets 10 to 12 new applications.
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