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MetroAccess has stopped seeing double-digit percentages of ridership growth after increasing fares and tightening eligibility requirements. Some say the policy changes are too restrictive and are hurting riders.
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As part of its revamped paratransit program, Metro provides travel training and outreach to customers with disabilities to teach them about the accessibility features of the bus and rail systems.
Read More →The company will operate 24 paratransit vehicles for the City of Dekalb, Ill., located about 50 miles west of downtown Chicago.
Read More →There have been great gains in best practices in the areas of eligibility, telephone hold time, on-time performance, no-show policies, and origin-to-destination service, but they are often not implemented, according to the newly released National Council on Disability report.
Read More →Agency is challenged with providing quality customer satisfaction with multiple ridership venues from ADA, Medicare, several workshops and Meal-sites, and the associated costs with its paratransit services throughout the state.
Read More →The initiative represents a critical advancement in cross-jurisdictional mobility and accessible transit integration.
Read More →The contract term with Riverside Transit Agency is for three years with two, one-year extension options.
Read More →Under the terms of the contract, MV will manage operations, training, customer service, scheduling and dispatch and will partner with the Jacksonville Transit Authority on maintenance activities
Read More →Nearly 90 percent of taxi voucher program users traveling to and from airport. City officials attempting to curb inappropriate use.
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