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Keolis, which has operated the commuter rail since 2014, said it conducted a first-of-its-kind study to examine the system’s “long-standing” problem of riders either not paying or using sometimes elaborate ways to not pay full price on trains.
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The smartphones are programmed with apps specially designed by Keolis with data on schedules, on-time performance and service disruptions.
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The JustRide platform is a cloud-based, end-to-end mobile ticketing and fare collection system, in use in cities worldwide.
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October and November are typically challenging months because of falling leaves which compact against the tracks creating “slippery rail” conditions, according to company officials.
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The purchase of $8.6 million in snow-fighting equipment by the agency, includes 10 snow fighters, six speed swings, six wheel loaders and 25 tractors.
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Earlier this year, Gov. Charlie Baker announced an $83 million plan to prevent the same problems the system experienced last winter. The T’s winter plan on the subway includes the installation of snow plows on Red and Orange Line trains and new third rail on the Red Line.
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Keolis selected HASTUS-Rail after receiving on-site demonstrations of the software handling various scenarios that showed significant efficiency gains, cost savings and flexibility to adapt to Keolis’ operations, including compliance with the FRA’s hours of service regulations, according to the company.
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Fifty four newly recruited conductors and assistant conductors to assist with passenger safety and comfort, on-time performance and fare collection.
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Areas of focus include on-time performance (OTP), staffing, operations, equipment maintenance, customer service, fare collection, and winter weather resiliency plans.
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The contract, which also includes providing maintenance for the trains, is valued up to $21 million for the first year.
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