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Since the spring, crews have been performing an estimated $6.5 million in repairs and maintenance at several rail and bus locations across the CTA service region, with work set to be completed at additional rail stations and bus turnarounds by the end of 2025.
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METRO's People Movement covers the latest personnel moves in the public transit, motorcoach, and people mobility industries.
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More than half of subway customers, 57%, are satisfied with the subway overall, up from 49% in Fall 2024. This marks the highest level of overall subway satisfaction since the inception of this survey in Spring 2022.
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Both milestones contributed to the railroad’s busiest seven-day period since the pandemic, with a total of 1.72 million passengers riding between July 17 and July 23.
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The newly rebuilt, fully accessible stations replace century-old infrastructure and reflect one of the most significant capital investments in CTA history.
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The authority has conducted its quarterly Customer Satisfaction Survey since 2023, requesting feedback from riders on safety, cleanliness, reliability, and other key performance indicators.
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Overall, system ridership experienced a slight decline of 6% compared to 2024 June ridership, better than initially anticipated at the start of the month, due to the increase in federal law enforcement activity across Los Angeles County.
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Both projects reflect a growing effort to modernize transit systems for enhanced accessibility, improved safety, and long-term resilience.
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Amid a historic capital program focused on state-of-good-repair investments, subway safety also improved, with major crimes down 3.2% year-over-year and nearly 10% below 2019 levels.
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By the end of 2025, several of these five-car trains will be running on the Expo Line and Millennium Line network, a significant milestone in the modernization of Vancouver’s rapid transit system.
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