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Customers rated overall service as above average with a score of 6.4, matching the survey high set during the third quarter of FY13 and nearly reaching the agency’s annual goal of 6.5.
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Provides enhanced customer information by sending real-time alerts from 5 a.m. to 9 p.m. Monday through Friday for the specific routes and lines selected by the customer at the time of day they choose.
Read More →While Amtrak’s main website is a travel-planning resource for all travelers, the new microsites are culturally focused that host the unique, original multicultural voices of a rotating set of featured bloggers.
Read More →The plan will kick off with an ambassador campaign in which staff will visit 14-locations in Chicago and the suburbs to distribute information and answer customers’ questions about the benefits and fare policy changes
Read More →Received the grand prize and a first prize in the Promotion/Special Event category for its “Ride and Play Day,” an event created to attract leisure riders, primarily families, to promote the new hourly schedule on weekends and holidays.
Read More →The new train location tracking system, available at Amtrak.com, provides near real-time train status of more than 300 daily trains, estimates of arrival times and station information — all in the context of the Amtrak national system map.
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Super fans, transit geeks, bus nerds — whatever you want to call them — find Champaign-Urbana Mass Transit District on social media platforms. This pool of repeat socializers is handy for projects such as the transit system’s recent website redesign and recruiting riders to help assess the performance of the CAD/AVL system after an equipment upgrade.
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@SEPTA_Social’s major advantage as a customer service tool is that agents can use it to talk to many people at once, as opposed to phone calls and emails which can only help one customer at a time.
Read More →Changes made to service provider locator app and the tool app that combines the company's service resources.
Read More →Service difficulties have included phone glitches and extended wait times. The agency has had to set up a new call center to accommodate the increased call volume for the service.
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