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The contract encompasses the operation of DART's paratransit, microtransit, and rider assistance programs.
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The pass pilot will be launched this year on the Ventra App after the vendor completes development and testing.
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The team is deployed to rail stations and bus stops during peak service times, major events, and service disruptions to provide on-site, real-time customer service.
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The agreement marks the first transit agency in the U.S. to fully deploy weapons detection analytics, with RTC adding ZeroEyes to its state-of-the-art network to protect residents and visitors against gun-related violence.
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During the budget process, MTS staff was informed that $284 million new State grant funding was being frozen indefinitely as the State continued to balance its budget.
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The decision reflects the board's confidence in Lee's leadership and the progress DART has made under her guidance since July 2021.
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The expansion follows the launch of SMART Connect Airport service — powered by TRC’s Ride Pingo — in June 2023, following the announcement of its five-year contract with TRC in March 2023.
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Financial estimates for the project in 2019 were aspirational, but the COVID-19 pandemic significantly reduced ridership and increased costs — variables that were not calculated at the time the project was proposed, according to Houston METRO officials.
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ZEB Con will convene bus and shuttle fleet managers, industry professionals, and climate advocates from around the world.
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