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SEARCHThe contract encompasses the operation of DART's paratransit, microtransit, and rider assistance programs.
Transdev's role will be crucial in transporting special-needs riders on paratransit and the public on microtransit effectively.
Photo: DART
The Dallas Area Rapid Transit (DART) board awarded an eight-year, three-month contract to Transdev Services Inc. (Transdev) for mobility management services (MMS).
The contract encompasses the operation of DART's paratransit, microtransit, and rider assistance programs.
Transdev's role will be crucial in transporting special-needs riders on paratransit and the public on microtransit effectively.
DART will collaborate with the current contractor to ensure a seamless transition for customers when Transdev begins operating MMS service on October 1.
“DART is pleased to make this change in our mobility management services program and further our mission of providing clean, reliable, and safe services for our customers,” said sr. executive VP/COO Bernard Jackson. “Our staff appreciates the board approving this investment for the agency and our customers.”
Transdev will manage paratransit services as per the Americans with Disabilities Act (ADA) across DART's 13 member cities and DFW International Airport.
The contractor will also handle operations for microtransit services in the 34 zones currently available to customers, with the contract mandating that approximately 45% of the MMS service be operated by directly employed drivers to enhance customer service. This, along with several accountability measures, will ensure high standards across all service modes.
Transdev will also introduce a new fleet of vehicles and integrate all services onto a single technology platform with Spare Labs.
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