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The update will foster an equitable, reliable, and customer-centered fare payment experience.
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Both milestones contributed to the railroad’s busiest seven-day period since the pandemic, with a total of 1.72 million passengers riding between July 17 and July 23.
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Maryland’s Customer Experience Plan outlines systemwide upgrades shaped by rider feedback to enhance transit reliability and experience.
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The authority has conducted its quarterly Customer Satisfaction Survey since 2023, requesting feedback from riders on safety, cleanliness, reliability, and other key performance indicators.
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Overall, system ridership experienced a slight decline of 6% compared to 2024 June ridership, better than initially anticipated at the start of the month, due to the increase in federal law enforcement activity across Los Angeles County.
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Enabled by California Senate Bill 1417, the program grants the agency authority to restrict service access for individuals involved in repeated policy violations or criminal activity on transit vehicles and facilities.
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Customer Care Ambassador's and Station Care teams will be added at key stations, including Newark Penn Station and New York Penn Station.
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Members of Metrolink’s board of directors and local elected officials joined Metrolink CEO Darren Kettle and staff to surprise morning travelers with sweet treats and messages of affirmation at station pop-up events throughout the six-county system.
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The funding from FTA’s Enhancing Mobility Innovation program enables transit agencies and research organizations to advance technologies, strategies, and innovations that create a safe, reliable, equitable, and accessible transit experience.
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Planners started the project in 2022 with the goal of making the bus system easier to use, faster, and more reliable.
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