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In this Consultant Roundtable, Carmen C. Cham shares insights on how agencies can create spaces that are intuitive, connected and built for long-term impact.
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The WSP leader discusses why agencies must look beyond satisfaction metrics and take a more holistic, community-driven approach to service.
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The upgraded system, which went live earlier this month, supports METRO’s METRONow vision to enhance the customer experience, improve service reliability, and strengthen long-term regional mobility.
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The subway system saw increases across all key metrics, with 62% of subway riders reporting they feel satisfied with the system overall.
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If approved by the agency’s board, the plan would improve HandyDART for 32,000 registered customers who depend on the service.
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Introduced in 2024, Point B serves as DART’s strategic guide for ensuring transit plays a more substantial role, as North Texas remains on track to become the third-largest region in the U.S. within the next decade, the agency said.
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The improvements residents will see will bring the stops into compliance with the Americans with Disabilities Act and include sidewalks where none existed and concrete pads
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Officials said the agency will continue to provide bus passes as needed to organizations that serve clients who require transportation to access food and essential services.
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Federal Transit Administrator Marc Molinaro recently addressed the crowd at the APTA's TRANSform Conference, which was held Sept. 14 to 17 in Boston.
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Whether someone is taking the bus for the first time, returning after a break, or learning a new route, the Bus Buddy program pairs them with a RIPTA staff member who will ride alongside and provide step-by-step guidance.
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