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Customers can see real-time positions of all trains on phone, tablet or computer and view train lengths and locations of trouble spots.
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The contract also calls for a test on 11 cars of an automatic passenger counting system that uses cameras in the entrances.
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Connectpoint's suite of solar-powered, ePaper digital signage products broadcast real-time arrivals, alert messaging, and customized campaigns.
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Implementation of the TrueTime system began on buses in 2013. The entire fleet of more than 700 buses was online by early 2015.
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The facility has reconfigured its seating arrangements, installed new signage, a queuing system, integrated digital media and an On the Go Travel Station kiosk.
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Transit systems move millions of people each day, getting us to where we need to go, influencing our moods, and shaping our collective stories. But, faced with fluctuating ridership, uncertain budgets, and the sky-high expectations of a digital savvy customer — open app, get car — how can centuries-old transit systems keep up?
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Travelers can now create personalized alerts on their mobile phone to be warned in real-time when a bus is arriving at their stop.
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Agency is deploying the TransLoc Rider app for riders using the Metro bus system to receive real-time service alerts, advanced trip planning tools, and more features.
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Countdown clocks take the guesswork out of waiting for a train, offering a reduction in stress levels for harried New Yorkers.
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The agency backed away from its decision because it gave the perception that it was "stepping back from providing the full-range of information" it currently provides to customers, which was not the intention.
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