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First launched in fall 2012 as a pilot program serving Trenton-area bus customers, the system uses “smart bus” technology to provide customers with access to real-time bus arrival estimates to a specific bus stop within a 30-minute window.
Read More →The survey asked bus, rail, light rail and Access Link paratransit customers to rate the agency on a scale of 0 to 10. Customers also considered 41 attributes of the system related to facilities, service, vehicles, communications and the overall experience using NJ Transit.
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A light-hearted video shows two TTC executives acting out "offensive behaviors" such as talking loudly on cellphones and eating food, to help illustrate the faux initiative.
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The "personal car" allows customers do whatever they like while riding the subway - wear bulky backpacks, eat a meal, put their feet on the seats, play loud music, block doors and, yes, clip their nails. The "personal car" is only in affect until noon, April 1. After that, the TTC simply asks that everyone be considerate of their fellow rider.
Read More →The 'On the Go!' travel stations have been offering customers information about their entire trip, from planning with Trip Planner+, real-time service status, escalator and elevator status, and local neighborhood maps.
Read More →Offering includes a sponsorship program, which will provide partners with marketing rights and benefits, such as signage and advertising in commuter rail stations, railcars and ferry facilities; corporate presence on commuter rail system maps and schedules; control of a Wi-Fi landing page; links on the MBTA website; and intellectual property rights.
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The contracts provide a new approach for determining when a paratransit vehicle is “late," as the contractor managing the scheduling and dispatching functions will share performance incentives and disincentives with the contractors delivering the service to customers.
Read More →In addition to a new design, the site features up to date information on current and future lines, construction impacts and an interactive event calendar.
Read More →Launched its first-ever Customer Charter, committing the agency to a focus on five themes: cleanliness, better information, improved responsiveness, more accessible and modern, and the renewal of vehicles.
Read More →The new customer service assistant positions will aid rail station customers in a variety of ways, from answering questions and helping customers with disabilities to handling or reporting problems with station equipment and facilities.
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