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The introduction for train schedules and status information is just the latest in a long series of improvements in how the railroad communicates with its customers.
Read More →In March BART began replacing existing wool seat assemblies in 100 cars with a brand new type of seat material. These train cars will be integrated into the existing fleet — a few cars at a time — until 100 cars are achieved.
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Capital Metro is also implementing tobacco-free bus stops, a continuation of its emphasis on creating healthier transit facilities. The passenger boarding areas of Capital Metro’s park & rides and MetroRail stations are already designated tobacco-free.
Read More →This additional level of "Allison Excellence" certification will require distributors to meet aggressive customer service standards focused on timeliness of repairs, inventory stocking and customer feedback, according to the company.
Read More →Overall satisfaction ranked 5.1 on a scale of 0 to 10, down from 5.3 in the previous period.
Read More →The real-time text message pilot will be expanded to additional MBTA bus routes and commuter rail trains in the coming weeks.
Read More →The New York City Subway is the only large subway or metro system in the world to maintain service to all its stations around the clock.
Read More →The popular digital system currently allows Staten Island customers to track the real-time location of their buses via the Internet, smart phone or text message.
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The survey of more than 3,700 customers was conducted in September both in person and online. It has a margin of error of +/- 1.6%. The survey also reported an 87% general satisfaction compared to 89% in 2010.
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