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The plan was developed through extensive customer research, including surveys and focus groups of regular commuters, occasional riders and visitors to the Capital region.
Read More →Eighty-three percent of commuters said they were satisfied with transit service. Twenty-three percent said they were very satisfied. More than 90% said they would recommend the transit system.
Read More →The commuter rail system's smart card software will have to be modified to process refunds related to the policy, and there will have to be a protocol for identifying and serving eligible customers.
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Refunds won't be offered when delays are caused by extreme weather, police investigations, accidents and medical emergencies.
Read More →Rail customers gave the agency an overall score of 5.3, a significant increase from last quarter’s score of 4.1. Customers ranked fares, mechanical reliability, the handling of service disruptions and information during service disruptions as the most important attributes that need improvement.
Read More →The new video series, Bus Buzz!, kicks off with its first episode featuring the agency’s 2011 Driver of the Year Vance Wegner sharing tips with riders that will help them avoid being passed by the bus.
Read More →New York's Long Island Railroad and Metro-North increased the number of quiet spaces this month. Despite the new trend, not all riders are able to separate their hectic work lives from their commute.
Read More →The introduction for train schedules and status information is just the latest in a long series of improvements in how the railroad communicates with its customers.
Read More →In March BART began replacing existing wool seat assemblies in 100 cars with a brand new type of seat material. These train cars will be integrated into the existing fleet — a few cars at a time — until 100 cars are achieved.
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Another important change in the pilot program is that the westernmost car on the train will now be the quiet car effective April 2. In the initial pilot, the quiet car was the easternmost car.
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