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Digital signage will run messages daily offering a help line call and text number, while announcements will be made at key transit stations and will expand to cars and bus stations.
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Transportation Secretary Stephanie Pollack blamed the track breakdowns on the cold but said a full investigation has been launched to determine why a section of track on the Haverhill commuter line shattered as a train carrying a conductor and an engineer passed by early Tuesday.
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Agency spent the past few months winterizing its system, hoping the preparation with prevent a repeat of last year. The prep included replacement of 10 miles of the third on the Red Line and putting third rail heaters on the Orange Line.
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MBTA is running a six-month pilot program for 124 patrons with disabilities allowing them to pay for private taxis using an MBTA debit card, which they may expand for use on other ride-hailing platforms.
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The schedules, which would have operated two fewer trains out of North Station per day, were criticized by some as cuts. The MBTA had said the changes would improve service and decrease delays.
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Its current advertising guidelines ban political campaign ads, which pertain to specific candidates, parties and ballot questions. The agency also does not allow ads that are considered “demeaning or disparaging” to an individual or a group.
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October and November are typically challenging months because of falling leaves which compact against the tracks creating “slippery rail” conditions, according to company officials.
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Possible changes presented by MASSDOT's deputy administrator included raising fares to the maximum allowed by ADA and reducing some of The Ride’s overhead costs by partnering with taxis or other transportation companies.
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The purchase of $8.6 million in snow-fighting equipment by the agency, includes 10 snow fighters, six speed swings, six wheel loaders and 25 tractors.
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Earlier this year, Gov. Charlie Baker announced an $83 million plan to prevent the same problems the system experienced last winter. The T’s winter plan on the subway includes the installation of snow plows on Red and Orange Line trains and new third rail on the Red Line.
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