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Last September, the TTC announced it would vastly enhance the visible presence of staff throughout the system, by hiring 130 customer service agents and 30 supervisors at key subway stations, as well as on the bus and streetcar networks.
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For the second consecutive quarter, the percentage of riders who say they have seen BART PD on their trip has also reached a record high.
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We have long believed the industry should have an answer as to which community has focused on delivering the highest level of customer experience.
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Customer feedback has been central to help the MTA focus on the right areas to improve the overall customer experience as it continues to welcome back riders to the transit system.
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