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Transit Dispatchesby Mark R. AeschNovember 14, 2023

The Key to Increasing Customer Satisfaction? Just Listen

We have long believed the industry should have an answer as to which community has focused on delivering the highest level of customer experience.

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Newsby News/Media ReleaseFebruary 22, 2023

New York MTA Finds Satisfaction Increased in Latest Customer Survey

Customer feedback has been central to help the MTA focus on the right areas to improve the overall customer experience as it continues to welcome back riders to the transit system.

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