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The escalators ascend into Metro-North’s main concourse near Tracks 39 through 42, near 43rd Street, in the Biltmore Room.
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Phillip Eng is an engineer with nearly 40 years of experience in transportation, including as president of the MTA's Long Island Rail Road and interim president of New York City Transit.
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Customer feedback has been central to help the MTA focus on the right areas to improve the overall customer experience as it continues to welcome back riders to the transit system.
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The approved grants were awarded through a competitive process, based upon criteria such as key safety messages, target audiences, and evaluation methods.
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Major construction on the third track began in late 2018 and when fully opened later this year commuters along the Main Line corridor will have a mass transit solution that reduces road congestion and improves safety.
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She will succeed Phillip Eng, who is retiring after nearly four years as LIRR president.
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Using technology developed by the LIRR, customers can now turn to Google Maps in addition the LIRR Train Time app to see the number of seats available in each car at any given moment so that they can make informed decisions based on the real-time data of how many customers are on each train car.
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The project is the largest new train terminal to be built in the U.S. since the 1950s and the first expansion of the LIRR in more than 100 years.
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Mask usage in the system remains high, with more than 98% of customers wearing a mask when riding mass transit.
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Changes to digital screens, station announcements, and the agency’s Train Time app will detail real-time seat availability for approaching trains by a customer’s location.
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