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The system, which was previously operated by separate human service programs, has been plagued by problems since the Westmoreland County Transit Authority took over its operation two years ago.
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Last fall, complaints about busy reservation lines and late van pick-ups spiked when a new reservation system began operation.
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There have been great gains in best practices in the areas of eligibility, telephone hold time, on-time performance, no-show policies, and origin-to-destination service, but they are often not implemented, according to the newly released National Council on Disability report.
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Service users are routinely picked up and dropped off late for critical medical appointments, and are often put on hold for long periods of time by MTA's Mobility/Paratransit Service, the lawsuit says.
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The Westmoreland County Transit Authority's $600,000 state grant will be used to buy the seven-seat minibuses that can hold up to two wheelchairs. The vehicles will be given to private transportation companies that serve as contractors for the paratransit system.
Read More →The Non-Emergent Medical Transportation contracts are for the Oregon Health Authority’s Tri County MedLink and the Illinois Department of Healthcare and Family Services Managed Care Network's Family Health Network.
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The proposed cuts represent a 45% decrease in CTA state funding or a $130 million cut; a 60% decrease in Metra state funding or a $20.8 million cut; a 41% decrease in Pace state funding or a $10 million cut; and a 15% decrease in ADA paratransit state funding or $8.5 million cut.
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The Final Rule applies to public entities providing fixed route, dial-a-ride and complementary paratransit services. It establishes that an individual’s disability cannot preclude a public transportation entity from providing full access to its service except where doing so would fundamentally alter the service.
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The accusations stem from a human rights complaint by a rider who said a bus driver refused to lower the wheelchair ramp for her because she was using a walker and not a wheelchair. STM holds monthly meetings where they open the floor to citizens to ask questions directly to board members.
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One major issue the audit found was the MTA effectively paid double for fueling its paratransit fleet, by including fuel costs in the hourly payment and then paying again for fuel separately. The overpayments totaled about $10 million.
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