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Launched its first-ever Customer Charter, committing the agency to a focus on five themes: cleanliness, better information, improved responsiveness, more accessible and modern, and the renewal of vehicles.
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This 3-minute montage video of the Toronto Transit Commission's various operations and services preceded a May 2013 unveiling of its five-year Corporate Plan to its employees.
Read More →TTC will operate the four Toronto LRT lines under contract with Metrolinx, while Metrolinx's private sector partner maintains the assets.
Read More →Will continue Crisis Link through July 31, 2018. The program has handled an average of 2.75 incidents per month of people contemplating suicide on the transit system. No person has ever attempted suicide on the TTC immediately after speaking with a Crisis Link counselor.
Read More →Daily ridership is now at 50% of TTC’s pre-pandemic levels and customer trips are more evenly spread throughout the day.
Read More →The Toronto Transit Commission puts items found on vehicles and in stations up for online auction.
Read More →Ontario and Toronto back a single-source deal with Alstom for 70 new TTC subway trains, securing manufacturing jobs and reliable service.
Read More →Chris Upfold spent almost 10 years working for the London Underground in a variety of roles, most recently as head of revenue and Inclusion, where he was responsible for planning, developing, and delivering improvements focused on customer perception and satisfaction.
Read More →Service enhancements include hiring 121 operators to increase service on 25 surface routes across the city.
Read More →The Société de transport de Montréal, the Toronto Transit Commission, and TransLink have filed a joint pre-budget submission with three clear asks: restore the CPTF, accelerate shovel-ready projects, and make long-term transit funding predictable.
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