METRO Magazine Logo
MenuMENU
SearchSEARCH

TTC Recalls Workers to Meet Service Demand

Daily ridership is now at 50% of TTC’s pre-pandemic levels and customer trips are more evenly spread throughout the day.

by METRO Staff
October 16, 2020
TTC Recalls Workers to Meet Service Demand

Daily ridership is now at 50% of TTC’s pre-pandemic levels and customer trips are more evenly spread throughout the day.

Credit:

TTC

2 min to read


In preparation to meet service demands brought about by changing ridership patterns, the Toronto Transit Commission (TTC) is recalling its remaining 179 furloughed employees, including 97 bus operators, in the first week of November.

TTC CEO Rick Leary announced temporary layoffs in April as ridership dropped nearly 80% due to school closures and business shutdowns caused by the COVID-19 pandemic. In August, the agency recalled 150 of those employees as daily ridership rose to 35% to 40% of pre-pandemic ridership levels.  

Ad Loading...

In making the decision to recall the remaining employees, the TTC took the following factors into consideration:

  • Increased ridership. Daily boardings on buses are now at 50% of pre-pandemic levels and holding. Ridership patterns have also changed from the traditional peak periods with customer trips more evenly spread throughout the day.

  • A planned capital project. The TTC is seeking approval to advance a major asbestos removal program by one full year by closing Line 1 between Finch and Sheppard for 10 days in December, with shuttle buses running instead.

  • School re-openings. On Nov. 12, a new cohort of high school students will return to in-class learning, some of whom will rely on the TTC to get to and from school.

The TTC also projects there will be operator retirements in late 2020, so as a result, the agency has developed a plan to recruit and train new operators in the coming year.

More Management

Terrel Smith on a bus with Kiel seats

Terrel Smith Launches New TransitOne Venture, Focuses on Building Relationships

The company partners with manufacturers such as Kiel Seating, Camira Fabric, and TSI Video, focusing on areas that directly impact both passenger experience and operational performance.

Read More →
A group of people stand in the Harlem-148 Street 3 Station and pose during a ribbon cutting ceremony.
Managementby StaffMay 4, 2026

New Accessibility Upgrades Open at Harlem Subway Station

A new ADA-compliant ramp and station upgrades improve access, enhance the rider experience, and deliver millions in cost savings for the MTA.

Read More →
Erin Hockman
Managementby StaffMay 4, 2026

Iowa's DART Taps New CEO

Erin Hockman will officially assume the role on May 7, as current CEO Amanda Wanke departs to take a leadership position with Metro Transit in the Twin Cities.

Read More →
Ad Loading...
Caltrain trains on tracks
Railby StaffMay 1, 2026

Caltrain Survey Shows Record-High Rider Approval

The survey showed that commute trips still make up the majority of ridership, with most riders boarding 2 to 3 days a week, reflecting hybrid work schedules. Two-thirds of Caltrain riders have access to a car, while 37% of Caltrain riders are considered low-income.

Read More →
A VIA bus
Busby StaffMay 1, 2026

San Antonio's VIA Launches Next Round of Bus Improvements

The changes are designed to reduce overall travel time, shorten wait times, and get customers to their destinations more quickly.

Read More →
A graphic of a map showing a "Snapshot of Systemwide Vulnerabilities (projected)."
Managementby News/Media ReleaseMay 1, 2026

MBTA Unveils First Systemwide Climate Resilience Roadmap

The plan outlines strategies to protect transit infrastructure from extreme weather, prioritize critical investments, and improve system reliability as climate risks intensify.

Read More →
Ad Loading...

People Movement: DART Names Interim Chief, Clean Energy Taps New President/CEO

In this edition, we cover recent appointments and announcements at MCTS, Voith, and more, showcasing the individuals helping to shape the future of transportation.

Read More →
A person working on a bus
ManagementMay 1, 2026

Data-Driven Maintenance: Focusing Effort Where It Matters Most

Advances in data and analytics are giving transit agencies new opportunities to refine maintenance practices, improve efficiency and make more informed decisions about asset performance.

Read More →
transit tracker connectpoint
Sponsoredby Alex RomanMay 1, 2026

Connectpoint Expands Digital Signage Strategy with LED Push

Connectpoint is enhancing its digital signage strategy by integrating LED technology into its services.

Read More →
Ad Loading...
frontrunner bus
SponsoredMay 1, 2026

ADA Compliant Transit: Easier, More Dignified Travel for Every Passenger

Today’s riders—and the communities you serve—expect more from public transit. While ADA compliance is required, leading transit agencies know that true accessibility also means delivering dignity, efficiency, and a better rider experience. This whitepaper reveals why forward thinking agencies nationwide choose the Low Floor Frontrunner as their first choice for ADA compliant vehicles—setting a new standard with passenger first design, faster boarding, improved safety, and unmatched operational performance.

Read More →