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Newsby StaffNovember 16, 2018

Sound Transit website revamped with the customer focus

New design offers improved mobile access, bolder visuals and speedy navigation.

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Newsby StaffNovember 8, 2018

SFMTA launches new elevator status webpage

The page displays the elevator operational status, location of the elevator and time and date of the last update via the station agent.

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Newsby StaffOctober 30, 2018

DART expands customer connectivity options with digital kiosks

Agency is contracting with Landmark Infrastructure Partners LP to develop a smart media and communications digital platform.

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Newsby StaffSeptember 24, 2018

Transit Industry Survey Finds Customer Experience is Vital

Transdev is sharing results of a recently completed survey to help the entire industry understand how the goals and vision of transit agencies are evolving across the country.

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Newsby StaffSeptember 17, 2018

LILEE to equip Dutch transport system with Wi-Fi

Signed an eight-year hardware, software and service contract with Qbuzz, which transports over 300,000 passengers daily.

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ArticlesSeptember 11, 2018

Understand your customer’s needs and they’ll say ‘yes’ to transit

Beyond providing reliable and affordable service, transit agencies strive to meet mobility needs of all potential riders.

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Newsby StaffAugust 29, 2018

MBTA introduces 'stopped-train' messaging on 3 rail lines

Works within the real-time predictions for each subway line, being triggered when a train has spent two minutes longer than predicted in an area of track.

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Newsby StaffAugust 24, 2018

Prevost, Volvo coach customer training in full swing until end of 2018

Prevost extends the extensive training regimen and annual events to customers on its H-Series and X-Series and the Volvo 9700 coaches.

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Newsby StaffAugust 6, 2018

L.A. Metro offering multi-language online customer comment forms

New move will give agency customers with a limited proficiency of English a more effective way to communicate with the agency.

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Newsby StaffJuly 25, 2018

LIRR Launches New Service for People with Mobility Issues

LIRR Care will serve as a customer assistance program for those who need an extra helping hand to navigate the railroad system.

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