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Staten Island-based Access-A-Ride customers' issues include being stranded at their destinations and difficulty in scheduling with the customer service department. The service recently implemented a number of cost-cutting measures.
Read More →City of Des Plaines residents who are either 65 or older or have a disability may be eligible for a new Subsidized Taxicab Voucher Program that will provide a discount of $3 on cab rides.
Read More →Nearly one-quarter of the service’s fleet was taken out of service due to an electrical problem, causing delays for customers. Riders also complain about reservation wait time. In response, the city bought 38 new vehicles and hired three more reservationists.
Read More →MetroAccess has stopped seeing double-digit percentages of ridership growth after increasing fares and tightening eligibility requirements. Some say the policy changes are too restrictive and are hurting riders.
Read More →Orange Elderly Services selected the company to provide contracted transportation services for the Senior Mobility Program in the City of Orange, Calif. Operations began in July.
Read More →The update reflects the evolution of services offered to travelers with a disability since the original Code was issued in 1998.
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Increasing cutbacks in fixed-route systems has placed a strain on both paratransit operations and people with disabilities who rely on public bus and rail systems to get to work, social activities and other places.
Read More →The Toledo Area Regional Transit Authority will use the “State of Good Repair” grant to replace 38 of its paratransit vehicles. The agency’s paratransit program has been the fastest growing part of the system, with ridership increases in each of the past 15 years.
Read More →The LINK service, which includes demand-response, modified fixed route and subscription service, provides its riders — 48 percent of whom are disabled — a crucial link to various activities, including medical visits, trips to the grocery store, or even jobs.
Read More →Cobb County commissioners approved the elimination of three Cobb Community Transit bus routes and associated paratransit lines to help fill a $27 million budget gap. The cuts will likely affect 463 paratransit riders.
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