N.Y. paratransit rider complaints rise with service cuts

Staten Island-based Access-A-Ride customers' issues include being stranded at their destinations and difficulty in scheduling with the customer service department. The service recently implemented a number of cost-cutting measures.

Staff Writer・Editorial

Read Staff's Posts

August 17, 2011

1 min to read

STATEN ISLAND, N.Y. — New York Metropolitan Transportation Authority’s (MTA) Staten Island-based Access-A-Ride customers complain of long delays for home pickups, being stranded at their destinations when drivers who can't find them and leave and difficulty in scheduling routine activities with the customer service department, silive.com reported.

MTA officials told silive.com that Access-A-Ride averages about 1,700 customer complaints a month, out of 116,225 active registrants in New York City, and while there have not been any cuts to the service's $480 million annual budget, it has implemented a number of cost-cutting measures. For the full story, click here.

Topics:access accessibility New York MTA Paratransit

More Paratransit

Technology•by Staff•May 19, 2026

Spare Expands AI-Native Operations Platform With Fixed-Route Capabilities

The launch marks a major milestone in Spare’s vision for unified transit operations.

Technology•by Staff•May 19, 2026

Via Announces Scheduling and Supply Studio

The Scheduling and Supply Studio provides the world’s first fully integrated platform for optimizing vehicle and driver availability to rider demand, said company officials.

Rail•by Staff•May 18, 2026

Boston's MBTA Completes Latest Green Line Work

The work took place during 12 consecutive days of shuttle bus service replacement between Kenmore and Cleveland Circle.

From Our Partners

Connectpoint Expands Digital Signage Strategy with LED Push

Washington's Community Transit Celebrates 50-Year Milestone

The milestone highlights both the agency’s history and its evolving role in meeting the region’s growing mobility needs.

Cover for Part 2 with AC Transit's Cecil Blandon

Management•May 8, 2026

Bus Tech Talk: Part 2 with AC Transit's Cecil Blandon

In Part 2 of a two-part conversation, AC Transit’s director of maintenance joins co-hosts Alex Roman and Mark Hollenbeck to discuss his maintenance team’s work with various types of vehicle, training, augmented reality, and more.

Connectpoint Expands Digital Signage Strategy with LED Push

Connectpoint is enhancing its digital signage strategy by integrating LED technology into its services.

ADA Compliant Transit: Easier, More Dignified Travel for Every Passenger

Today’s riders—and the communities you serve—expect more from public transit. While ADA compliance is required, leading transit agencies know that true accessibility also means delivering dignity, efficiency, and a better rider experience. This whitepaper reveals why forward thinking agencies nationwide choose the Low Floor Frontrunner as their first choice for ADA compliant vehicles—setting a new standard with passenger first design, faster boarding, improved safety, and unmatched operational performance.

AMF Bruns' new headquarters and parking lot.

Paratransit•by Staff•April 28, 2026

Inside AMF Bruns of America’s New Ohio Production Hub [Photos]

Step inside AMF Bruns of America’s 41,000-square-foot facility in Stow, Ohio, where expanded manufacturing capacity, modernized operations, and a focus on next-generation mobility solutions are shaping the company’s growth in accessible transportation.

Exterior image of AMF Bruns' new facility in Ohio.

Paratransit•by Staff•April 22, 2026

AMF Bruns Opens New Ohio Headquarters, Expands U.S. Manufacturing Footprint

With expanded production space, local investment, and a growing workforce, AMF Bruns is scaling its U.S. presence. Here’s an exclusive look inside the new Stow, Ohio, HQ.

Ribbon cutting photo celebrating SEPTA's new Ardmore Station

Management•by Staff•April 13, 2026

Philadelphia's SEPTA Celebrates New Ardmore Station

The station was rebuilt as part of SEPTA’s Station Accessibility Program, making it fully ADA accessible with new elevators, ramps, and high-level platforms.

View All →