N.Y. paratransit rider complaints rise with service cuts
Staten Island-based Access-A-Ride customers' issues include being stranded at their destinations and difficulty in scheduling with the customer service department. The service recently implemented a number of cost-cutting measures.
STATEN ISLAND, N.Y. — New York Metropolitan Transportation Authority’s (MTA) Staten Island-based Access-A-Ride customers complain of long delays for home pickups, being stranded at their destinations when drivers who can't find them and leave and difficulty in scheduling routine activities with the customer service department, silive.com reported.
MTA officials told silive.com that Access-A-Ride averages about 1,700 customer complaints a month, out of 116,225 active registrants in New York City, and while there have not been any cuts to the service's $480 million annual budget, it has implemented a number of cost-cutting measures. For the full story, click here.
More Paratransit
Frontrunner Bus Group Introduces XF Low-Floor Bus with Enhanced Accessibility
The new mid-sized bus features a full flat-floor design, eight-inch curbside step-in height, and zero-entry rear ramp to improve passenger access and operational flexibility.
Read More →
Scenes from APTA TRANSform & EXPO 2026
Transit leaders, manufacturers, and industry professionals gathered in Chicago to explore new technologies, share ideas, and discuss the future of public transportation.
Read More →
Indian River Transit’s Community-Focused Approach Earns National Recognition
Named APTA’s 2026 Outstanding Public Transportation System in its size category, Florida’s Indian River County transit system continues to grow ridership through fare-free service and a focus on evolving community needs.
Read More →
Everett Transit, Community Transit Outline Consolidation Agreement
The proposed agreement calls for a 50% increase in bus service in Everett, a new microtransit zone, continued paratransit service, and the transfer of Everett Transit operations to Community Transit.
Read More →
Driving Smarter Paratransit
John Hanlon shares how AlphaRoute is leveraging AI-powered technology to help paratransit providers optimize operations, support frontline staff, and enhance the rider experience.
Read More →
People Movement: Dan Dipert Coaches Adds Third-Generation Leader, Keolis Names New Valley Metro VP/GM, and More
In this edition, we also cover recent appointments and announcements at the Wabtec, SilverRide, HNTB, and more, showcasing the individuals helping to shape the future of transportation.
Read More →
Biz Briefs: RIPTA Unveils New Frontrunners, Clevland RTA Adds New Siemens, and More
In METRO's latest installment, we take a look at recent news from Siemens, Prevost, Dodge, and more partnerships making headlines across the transportation sector.
Read More →
King County Metro Makes ADA Paratransit Easier to Navigate
METRO's Innovative Solutions Award winner replaces complex service-area descriptions with an accessible, interactive map that puts paratransit information directly in customers’ hands.
Read More →
Jacksonville’s NAVI Project Charts a New Course for Autonomous Public Transportation
Through its NAVI program, JTA is showing how autonomous vehicles, intelligent infrastructure, and coordinated operations can work together to deliver everyday public transportation.
Read More →
Driving Smarter Paratransit
John Hanlon shares how AlphaRoute is leveraging AI-powered technology to help paratransit providers optimize operations, support frontline staff, and enhance the rider experience.
Read More →