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NewsFebruary 2, 2022

MBTA’s SWA Department Launches Communication Survey

The aims to identify existing communication barriers, to develop strategies to better connect with older adults and people with disabilities in order to update travel-training-related materials.

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NewsAugust 26, 2020

TRE Upgrading Onboard Message System

The existing automated system has been in service for over 20 years and replacement was necessary due to costly repairs, as well as parts and components becoming obsolete.

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Newsby StaffApril 28, 2020

MBTA, Transdev partner with Orion Labs for advanced communication

Transdev is the operating partner for MBTA´s door-to-door paratransit service, The RIDE, an essential transportation “safety net” for seniors and the disabled to access essential services.

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ArticlesMarch 16, 2020

Motorcoach driver recruitment tips for today's transportation space

The only way to attain consistent, quality employees and company growth is to get drivers in the seat, faster and more efficiently.

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Safety Cornerby Morgan LyonsMarch 5, 2020

Whack-a-Mole is a Lousy Crisis Strategy

The response to the ongoing coronavirus outbreak seems a bit whack-a-mole. It's hard to see the strategy through the chaos because all you're doing is reacting.

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VideosJanuary 17, 2020

How BART is Using Social Media to Connect with Riders

Learn how rail network is using technology and social media to engage with the public and improve the BART experience.

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Newsby StaffDecember 30, 2019

Denver RTD rider alerts provide passengers with real-time info

Because the system is tied to RTD’s data feed, employees no longer have to manually research routes and write alerts from scratch.

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ArticlesSeptember 28, 2017

Smart Cities: Critical Opportunities for Transit Agencies

Improvements in communication and information technologies are especially valuable to public transportation agencies, which are frequently charged with optimizing a complex system with competing needs.

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ArticlesAugust 22, 2017

Best Practices for Long-Term Transit Project Communication

If well managed, the political, public and stakeholder engagement process — where all of the key people involved are vested in the vision and goals of the project — can form the groundwork for timely project delivery.

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Safety Cornerby Steve MentzerMarch 15, 2017

The Challenge of Reporting Near-Miss Bus Operation Incidents

Nobody questions the value of reviewing vehicle “near-miss” incidents; however, there are plenty of skeptics out there harboring doubts that bus operators will actually report themselves committing unsafe acts. Often, when the subject of self-reporting is being discussed, it is greeted by swells of suppressed laughter by those familiar with human nature.

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