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Supported by legislation enacted this year, the agency will begin to issue permanent or temporary bans across all modes, including Local Bus, Light Rail, Metro Subway, MARC Train, Commuter Bus, and Mobility.
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The changes are being proposed following an extensive public comment period in which 1,378 comments were submitted from customers, advocates, and elected officials across the service area.
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The update will foster an equitable, reliable, and customer-centered fare payment experience.
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To complete this work, Keen Independent Research will assess MTS’ current service delivery and collect input from riders, other local residents, and employees.
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