The plan outlines five key priority areas to provide customers with a more exceptional experience on transit.
Eligible customers can apply for the discounted fares starting today at COTA’s Customer Experience Center located at 33 North High Street in downtown Columbus.
The program will add low-income customers to those who already are eligible for 50% discounted fixed-route fares through COTA’s new account-based fare management system.
Upgrades along the Colfax corridor include time-saving operational improvements such as transit signal priority and queue bypass lanes that reduce travel time by as much as two minutes.
While a great deal has been made of rebuilding international and local air travel over the last few months, a gradual return to commuter traffic is underway in many parts of the world. With a renewed focus on passenger health, rail travel is increasingly in the spotlight.
Has the potential to reduce boarding times by as much as 50% and improve the overall customer experience.
Rhonda Allen has worked closely with all departments across the authority, most recently coordinating plans for Super Bowl LIII.
Virtually every transit agency has a few angry customers, and I used to be one. I depended on transit and when it failed, it was maddening.
Overcome these barriers when transitioning from a traditional, business-objective approach to a customer-driven strategy.
Prior to joining the MBTA last year, Levy served as chief marking officer for the Massachusetts Port Authority, where she headed up a 10-person department at the $800 million agency.
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