Metro Magazine

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customer experience

Long Island Rail Road Marks 190 Years

The LIRR is the busiest commuter railroad in North America, carrying more than 200,000 customers each weekday. Last year in conjunction with the opening of Grand Central Madison and Main Line Third Track, it operated more than 77,000 more trains than it did the prior year.

Moving from Traditional to Modernized Transit

Thought leader and 21-time best-selling author Seth Godin recently shared in his daily blog a sentence that captured our attention “more and better aren't the same…" Indeed, and the space between more and better is the state of the public transit industry’s crossroad.

Florida's Tri-Rail Hits Ridership Milestone

It is the first time the average weekday ridership was over 14,000 in any month since February 2020, exactly four years ago, when Tri-Rail ridership was regularly at 15,000 daily rides.

Changes Impacting TTC Customer Satisfaction, Safety

Last September, the TTC announced it would vastly enhance the visible presence of staff throughout the system, by hiring 130 customer service agents and 30 supervisors at key subway stations, as well as on the bus and streetcar networks.

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