While a great deal has been made of rebuilding international and local air travel over the last few months, a gradual return to commuter traffic is underway in many parts of the world. With a renewed focus on passenger health, rail travel is increasingly in the spotlight.
Has the potential to reduce boarding times by as much as 50% and improve the overall customer experience.
Rhonda Allen has worked closely with all departments across the authority, most recently coordinating plans for Super Bowl LIII.
Virtually every transit agency has a few angry customers, and I used to be one. I depended on transit and when it failed, it was maddening.
Overcome these barriers when transitioning from a traditional, business-objective approach to a customer-driven strategy.
Prior to joining the MBTA last year, Levy served as chief marking officer for the Massachusetts Port Authority, where she headed up a 10-person department at the $800 million agency.
Focused design strategies can complement traditional approaches by enhancing user perception of safety.