With over one hundred million annual riders on its buses and rail system, WMATA plays a critical role in both the National Capital Region and the broader northeast corridor.
From enhancing technology to improving accessibility to fine-tuning the services they provide, three transit agencies discuss how they are trying to create the best customer experience possible.
The report reflects the priorities of NVTC jurisdictions for the operations and maintenance of the Metro system.
Strive will collaborate with local community-based organizations to offer a trauma-informed and rider assistance solution.
The state-of-the-art touchscreens help customers more easily plan their trips and have access to live transit information while travelling on the system.
Most Loved Workplace validation provides a look at workplace sentiment for organizations today.
The plan outlines five key priority areas to provide customers with a more exceptional experience on transit.
Eligible customers can apply for the discounted fares starting today at COTA’s Customer Experience Center located at 33 North High Street in downtown Columbus.
The program will add low-income customers to those who already are eligible for 50% discounted fixed-route fares through COTA’s new account-based fare management system.
Upgrades along the Colfax corridor include time-saving operational improvements such as transit signal priority and queue bypass lanes that reduce travel time by as much as two minutes.
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