Produced entirely in-house by the MBTA’s Customer and Employee Experience team, Spilling the T is a monthly podcast offering a behind-the-scenes look at the T. Through candid interviews with MBTA leadership, staff, and transit advocates, the show strengthens community connections by spotlighting the people and efforts driving improvements in safety, reliability, and the rider experience. METRO’s Executive Editor Alex Roman had a chance to talk to MBTA’s Sr. Director, Digital Strategy & Engagement, and Host of Spilling the T, Andrew Cassidy about the podcast’s recent APTA AdWheel Award, the logistics of getting the podcast off the ground, and much more.
Topics include:
Why the MBTA decided to launch the podcast.
How it garnered employee and leadership support.
The role of social media in public transit.
Advice for peers interested in duplicating Spilling the T.
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