GRTC, reservation network co. partner for on-demand paratransit service
Customer benefits include direct, non-stop service; requesting a trip for same-day service; and flexibility to schedule a reservation up to 30 days in advance.
Customer benefits include direct, non-stop service; requesting a trip for same-day service; and flexibility to schedule a reservation up to 30 days in advance.
2 min to read
Customer benefits include direct, non-stop service; requesting a trip for same-day service; and flexibility to schedule a reservation up to 30 days in advance.
The Greater Richmond Transit Co. (GRTC) launched a new mobility solution for paratransit customers, which offers same-day and direct non-stop service.
GRTC’s Board of Directors awarded a contract to UZURV, a local reservation network company, to deliver the new service called CARE On-Demand for one pilot year beginning August 1, 2017.
All CARE customers are eligible for CARE On-Demand (C-VAN customers are not eligible). The benefits of this partnership to customers include: direct, non-stop service; requesting a trip for same-day service; flexibility to schedule a reservation up to 30 days in advance; freedom to ride solo; ability to bring guests, a Personal Care Assistant (PCA), or a service animal; ability to travel anywhere within the GRTC CARE service area; and the option to request favorite driver(s).
Initially during this pilot, a limited number of CARE On-Demand trips will be offered Monday to Friday from 7AM to 6PM and will be on a first-come, first-served basis. More trips and potentially extended service hours will be offered over time as the pilot program grows.
The cost for a CARE On-Demand ride is $6.00. GRTC will pay for up to an additional $15.00 of the cost of the ride. Any additional cost will be the customer’s responsibility, and the customer will know in advance what the total cost will be of their trip.
CARE On-Demand customers may begin making reservations through UZURV on August 1, 2017 by calling the UZURV Call Center at (804)-499-3400. UZURV is currently developing an app update to also enable CARE On-Demand reservations on smart devices; this additional reservation option will be available at a later date during the pilot.
When making a reservation, the customer receives a description of their assigned driver, vehicle, and the type of Transportation Network Company (TNC) picking them up.
Customers may also request specific amenities or special accommodations, such as low-entry vehicles or trunk space for personal items.
UZURV assigns a pick-up time for the customer — a “window” consisting of no earlier than 15 minutes before or 15 minutes after the scheduled pick-up time.
If a trip is scheduled more than a day in advance, customers will receive a reminder call the day before the reservation.
Accessible transit isn’t a feature—it’s a responsibility. This whitepaper explores how the Low-Floor Frontrunner is redefining mobility with a breakthrough design that removes barriers, empowers riders, and delivers measurable operational advantages for agencies. Discover why this next generation minibus is setting a new standard for inclusive transportation.
LexRide connects key destinations, including Downtown Lexington, the Distillery District, and the Warehouse Block/National Avenue area, making it easier to explore without worrying about parking, traffic, or multiple rideshare trips.
Sustainability Partners’ Arnold Albiar discusses how a service-based approach is helping airports and public agencies deploy and manage electric fleets more efficiently.
The expanded service builds on Pace’s growing On Demand network and is intended to improve access to destinations such as medical appointments, schools, shopping, employment centers and connections to the regional transit system.
An important part of the authority’s NextGen Bus Network, MARTA Reach will bring transit service directly to the rider’s location and offer a seamless link to the broader rail and bus system.
In this edition, we cover recent appointments and announcements at HDR, NCTD, STV, and more, showcasing the individuals helping to shape the future of transportation.
The service is a flexible, reservation-based transit service designed to close the first- and last-mile gaps and connect riders to employment for just $5 per day.
