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From more frequent service to accessibility upgrades to safety progress, and more, the agency now heads into 2026 with continued momentum in its charge to deliver a quality public transit experience for the general riding public.
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Starting next week, HandyDART will also extend its hours to 2 a.m., improving service availability for customers and aligning more closely with SkyTrain operating hours.
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After 19 years of steady progress under the 2006 Settlement Agreement, the MBTA has met a substantial portion of its obligations, allowing the court-appointed independent monitor, Judge Patrick King, to conclude his oversight.
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The plan will provide users with more reliable service by increasing trip availability, extending service hours, and introducing new booking software. It follows extensive analysis, stakeholder engagement, and an external review of HandyDART’s delivery model.
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In October, more than 96% of trips were picked up within 30 minutes of the promised time, and more than 90% of trips were within 20 minutes. Seventy-five percent of Access-A-Ride vehicles arrived within 10 minutes of the scheduled pickup time.
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The agency's innovative mini-high platform design brings level boarding to the Franklin/Foxboro Commuter Rail.
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NYCT operates the largest paratransit service in North America with a fleet of more than 1,100 dedicated vehicles and a network of thousands of taxis, TNC, and for-hire vehicle providers that deliver nearly one million rides monthly.
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The agency is enhancing accessibility with two new tools: GoodMaps for indoor navigation at Hoboken Terminal and Convo for live ASL interpreting at Newark Penn Station.
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SilverRide recently published a blog by its CEO/Founder, Jeff Maltz, “The Crucial Link of Aging in Place: Transportation That Works,” which explored how accessible, reliable mobility can make all the difference in helping seniors maintain independence.
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Thirty-five years after the passage of the Americans with Disabilities Act of 1990 (ADA), the impact of this landmark piece of civil rights legislation cannot be overstated.
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