The report focuses on a stable eight-week ridership period between September and November 2020, as more people continued to take public transit despite challenges posed by the pandemic and public health restrictions.
To determine how ridership trends at the regional, sub-regional, modal, and route level measured up to pre-pandemic trends, the report compares early fall 2020 ridership data to that from the same period in 2019. For example, TransLink’s ridership between September to November 2020 was reportedly 41% of ridership volumes during the same period in 2019. Meanwhile, for a year-over-year comparison, the report shows TransLink’s annual system-wide boardings were down 52% in 2020 when compared to 2019.
Despite a major drop in ridership, Gigi Chen-Kuo, Translink’s interim CEO, said emergency relief funding from the federal and provincial governments are ultimately what helped the agency maintain “near-normal service levels, ensuring people had transportation for work and access to essential services.”
“Our ability to provide fast, reliable, and safe service throughout the pandemic has been crucial to B.C.’s recovery, particularly as the economy gradually reopens and more customers return to using transit regularly,” she added.
Here is a closer look at TransLink’s 2020 ridership trends:
- Most of TransLink’s bus ridership (85%) continued to be carried on routes that provide frequent service throughout the day and during peak periods. Eight of the top 10 busiest bus routes in 2019 were still among the top 10 routes by boardings.
- Ridership on bus routes that serve essential workers remained strong in 2020, including routes that primarily serve industrial areas, such as routes 116, 175, 418, and 640.
- Commuter services to Downtown Vancouver and routes that exclusively serve university/college campuses saw significantly lower ridership recovery. The West Coast Express recovered to 17% of 2019 ridership. Bus routes that exclusively serve campus-bound customers recovered to 20% of 2019 volumes.
- The Southeast sub-region (Surrey, Langley, North Delta, and White Rock) saw the highest return of bus ridership, with volumes at 55% of 2019 levels — higher than the bus network average of 44%.
- HandyDART continued to provide critical access to medical services and other important destinations. While overall HandyDART ridership was down, HandyDART customers made 100% of dialysis appointment trips, 78% of cancer appointment trips, and 57% of general medical appointment trips, when compared to 2019 numbers.