The International Motorcoach Group (IMG) selected The Bus Network (TBN) to modernize its website quoting tools.
TBN has helped IMG launch new functionality on its website. This tool allows customers to plan their charters with visual trip planning. Requests are then sent to IMG operators who serve the area the trip will be traveling.
"We are excited to be the first network to make these powerful tools available to our customers," said Bronwyn Wilson, president of IMG. "We have seen that customers are shifting their online shopping expectations. This change is a huge leap forward in delivering a more familiar and effective experience when they book charters with IMG operators. This initial launch is the first stage of an ongoing project to enhance customer and IMG operator online experience."
The new tool developed by TBN allows customers to plan their trips online using a familiar Google Maps-powered interface. During the process, they can also choose the type of vehicle they want to book and any additional items or services they may need during the trip.
"We are thrilled that IMG made this move. Customers all over North America are switching to the TBN tools, and having a network such as IMG make that jump is a testament to the power of these next-generation solutions," said Christian Riddell, TBN's CEO. "We have delivered over 60,000 quotes to operators, and customer feedback is consistent. These tools make it easier and faster for them to get exactly what they want, and it feels comfortable, easy to use, and familiar. We are excited that people shopping for IMG certified member companies can now access these same benefits."
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