Smith System, a provider of driver risk management solutions and the originator of the Smith5Keys, recently announced the launch of Trainer Center, a new digital platform designed to modernize and scale its Smith System Certified Trainer Program.
According to the company, Trainer Center addresses long-standing operational challenges fleets face when running trainer-led safety programs. “Most fleets were not failing at training,” said Rebecca Oistad, vice president of marketing at Smith System. “The main problem is that most do not use a consistent program to manage their training. As such, the breakdowns in driver training are operational, not philosophical.”
Trainer Center centralizes scheduling, assessments, documentation, and reporting while digitizing behind-the-wheel observations and Smith5Keys scorecards. The goal, according to Smith System, is to reduce administrative burden and improve visibility into driver behavior and program effectiveness.
“Fleets don’t struggle with commitment to safety — they struggle with running safety programs at scale with consistent execution and real visibility,” said Derek Dunaway, CEO of Smith System.
Dunaway described Trainer Center as “the missing operating layer that turns trainer-led instruction into a connected system — capturing assessments, producing Smith5Keys-based driver scorecards, and creating the insights safety leaders need to coach proactively and reduce risk over time.” The platform also provides dashboards and reporting tools that track trends by driver, trainer, location, or fleet, shifting training from one-time events to an ongoing risk management process.
Trainer Center provides dashboards and reports that show:
Which drivers have been trained, assessed, or coached.
How drivers are performing against specific Smith5Keys behaviors.
Trends by trainer, location, cohort, or time period.
Where risk is improving and where additional coaching is needed.
“Scores, comments, and coaching notes automatically flow into a driver’s scorecard,” Oistad explained. “That creates an immediate feedback loop: trainers can clearly show drivers what behaviors need to change and why, then reinforce those behaviors consistently over time.”
“This is not about replacing trainers — it’s about enabling them,” Dunaway added. “Great trainers create behavior change. Trainer Center gives them the tools to run programs more efficiently, document them consistently, and clearly demonstrate results.”
