Down In New Orleans: NORTA Launches Pilot Program to Increase Service for Riders with Disabilities
New Orleans RTA Names Permanent CEO
Lona Edwards Hankins has served as interim CEO since December 2022, following the retirement of Alex Z. Wiggins.

Lona Hankins joined the RTA in 2019 as the agency’s chief of infrastructure and long-term planning.
Photo: New Orleans RTA
The New Orleans Regional Transit Authority (RTA) announced the appointment of Lona Edwards Hankins as its permanent chief executive officer (CEO).
The announcement comes after the Board of Commissioners voted in support of the resolution to appoint the agency’s permanent CEO at the latest board meeting, according to NORTA's news release.
Hankins has served as interim CEO since December 2022, following the retirement of Alex Z. Wiggins.
“I am humbled to be selected by the Board of Commissioners to steward the RTA in this next and important phase of the agency’s history,” said Hankins. “Public transit is an important lifeline for our region’s families, workforce, and youth. It is the pathway to economic mobility for families and the foundation of job growth and economic development in our region. I am eager to partner with the community to build the efficient, reliable, and equitable transit system our riders so richly deserve.”
Hankins joined the RTA in 2019 as the agency’s chief of infrastructure and long-term planning. In that position, Hankins oversaw the development and execution of capital assets and the implementation of infrastructure improvement projects across all modes of RTA’s transit operations and administration.
In her 30 years of work experience in the industrial and public sector, Hankins spearheaded the rebuilding of New Orleans schools during the aftermath of Hurricane Katrina. Previously serving as the director of major capital projects for the Recovery School District (RSD), Hankins completed over $2B in projects across 40 school campuses for children of New Orleans.
“Our goal when selecting the next leader of RTA was not only to ensure we continue our transformative progress in the right direction but also to ensure they represent our transit ridership and the New Orleans community as a whole," said Mayor LaToya Cantrell. "As interim CEO, Hankins exceptionally demonstrated her ability to be inclusive and forward-thinking across all spectrums of our public transit system. She is well-equipped to permanently lead RTA and will be instrumental in ensuring a world-class transit system for all transit riders.”
More Management

Bringing Austin’s First Light Rail System to Life
Austin Transit Partnership CEO Greg Canally discusses the city's nearly 10-mile light rail project, its collaborative approach to project delivery, the importance of community engagement, and the milestones ahead as construction approaches in 2027.
Read More →
ETA CEO John Maglio on Transit Technology, Innovation, and Building Agency Trust
ETA founder and CEO John Maglio explores the evolution of transit technology, the importance of reliable systems, and how stronger partnerships can help agencies improve operations and the passenger experience.
Read More →
Metra Draft Plan Outlines Costs, Service Improvements for Regional Rail
The Systemwide Network Plan identifies infrastructure needs and potential investments to expand all-day, bidirectional rail service across the Chicago region.
Read More →
New Orleans RTA Names Augustine III as New CEO
In this edition, we also spotlight recent personnel moves at HDR, PATH, STV, and more, highlighting the people taking on new roles across the transportation industry.
Read More →
How Transit Agencies Are Using Free Rides to Improve Voting Access
Transit agencies are using fare-free service, trip-planning tools, and targeted rides to improve voting access. See what other agencies can learn from these efforts.
Read More →
Caltrain’s Electrification Drives a New Era of Ridership Growth
The railroad’s shift to electric service has brought more frequent trains, stronger customer satisfaction, and increased ridership, earning it APTA’s Outstanding Public Transportation System award.
Read More →
Chicago, Charlotte Transit Agencies Expand Rider Support Programs
CTA launched crisis intervention teams as CATS prepares to deploy fare ambassadors, expanding customer assistance and security efforts across both systems.
Read More →
New York MTA Launches Historic $1.9B Signal, Track Modernization Project
Funded in part by congestion pricing revenue, the project will replace nearly century-old signals along the A and C lines in Brooklyn and Queens.
Read More →
Brian Dickson on Building Stronger, More Resilient Transportation Organizations
Bus Business Consultants Founder Brian Dickson discusses the leadership principles, operational discipline, and strategic planning that separate transportation companies positioned for long-term success from those stuck in survival mode.
Read More →
LA Metro Breaks Ground on Vermont BRT Project
The 12.4-mile corridor is projected to serve 66,200 daily riders, reduce travel times by up to 24%, and create the nation's busiest bus rapid transit corridor.
Read More →