TransDASH Summit Highlights New Era of Transit Performance Metrics

Public transit leaders gathered in Greensboro, N.C., to explore how outcome-based data is reshaping the way agencies measure community impact and to celebrate standout performers like Long Beach Transit.

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June 27, 2025

TransDASH Summit Highlights New Era of Transit Performance Metrics — TransPro's two-day event gathered transit executives for forward-looking conversations on performance metrics and how public transit drives community impact beyond traditional ridership numbers.
**Photo: TransPro**

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The Second Annual TransDASH Performance Summit took place June 24–25 at the J. Douglas Galyon Depot in Greensboro, NC. The event gathered public transit leaders from across the country for in-depth discussions on transit performance and the vital role public transportation plays in supporting communities nationwide.

Hosted by TransPro, the summit showcased the TransDASH performance dashboard, an evolving tool that measures transit’s broader contributions to economic growth, mobility, and quality of life.

By moving beyond conventional Key Performance Indicators (KPIs), TransDASH allows agencies to demonstrate how transit investments improve workforce access, reduce congestion, and strengthen community value.

“This summit was a unique opportunity for agencies to come together for best practice conversations on how to maximize the benefits of this tool for their communities,” said Mark Aesch, CEO of TransPro. “TransDASH is revolutionary in its approach to evaluating public transit.”

Recognition for Leadership in Service and Customer Value

During the summit’s awards ceremony, Long Beach Transit received high honors for its measurable improvements in service quality and rider experience. The agency earned:

Highest Increase in Service Effectiveness (2023–2024)
Highest Service Effectiveness (2024)
Highest Personal Value (2024)

These accolades underscore LBT’s ongoing efforts to enhance transit service while centering the needs and satisfaction of its riders.

Other transit systems recognized for performance excellence included:

Capital District Transportation Authority (Albany, N.Y.): Highest Ridership Increase (2023-2024) and Lowest Cost Per Customer Trip (2023).

Cherriots (Salem, Ore): Most Jobs Accessible by Transit (2025) and Ridership Growth (2023-2024).

Quad Cities MetroLINK (Moline, Ill.): Lowest Revenue Mile Costs (2023) and Community Popularity (2025).

TriMet (Portland, Ore.): Customer Satisfaction (2023-2024) and Net Promoter Score Growth (2023-2024).

VIA Metropolitan Transit (San Antonio, Texas): Top Rankings for Customer Satisfaction (2024) and NPS (2024).

A New Era of Outcome-Based Metrics

TransDASH allows agencies to communicate transit’s real-world impact in clearer, more community-relevant terms, said TransPro in a press release.

By focusing on outcomes instead of outputs, the dashboard supports a stronger case for investment and policy alignment with public needs.

Topics:TransPro Consulting TriMet Long Beach Transit CDTA ridership management Customer Satisfaction Bus Management

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