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@SEPTA_Social’s major advantage as a customer service tool is that agents can use it to talk to many people at once, as opposed to phone calls and emails which can only help one customer at a time.
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The two-year MAX pilot program is being funded through three local partners as well as an FTA Job Access and Reverse Commute grant.
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Tablet use is not only rising in the general public, paratransit and human service transportation are also taking advantage of the convenience of the mobile devices.
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Access Services has used several taxi companies over the years, each meeting its standards for driver training, a background in sensitivity to working with customers with disabilities, and maintenance and upkeep of the vehicles.
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Forty percent cite these factors as their top daily obstacles. Meanwhile, ridership continues to rise, with two-thirds of operators reporting increases.
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Operators can help make the streets safe for all by being more aware of pedestrians and proceeding with caution.
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As funding from state and federal agencies continues to be more difficult to secure, local transit systems have found a variety of new partners that not only help pay for new hours of service, but can also provide opportunities for transit agencies to restructure service in parts of the community.
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Some new products being incorporated into designs are security cameras and two-way audio, as well as improvement in custom branding glass and LED illuminations.
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Providing good customer service in a paratransit environment is about understanding and respecting people with disabilities as people and customers first. Bringing in the customer’s perspective by including customers with disabilities on panels or advisory boards is a recommended practice.
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With the market picking up and the current workforce aging, many operators are looking to fill several positions at a time. Knowing the type of people you want to attract and having a thorough interview process are keys to landing the right candidate.
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