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Management•by Staff•September 19, 2007

Ron Tober announces retirement

CATS CEO will retire on Dec. 21 after a 38-year career in public transportation.

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Management•by Staff•September 19, 2007

ABC's Ron Cornell Passes Away

Ron Cornell was well known throughout the motorcoach industry for his dedicated commitment and valued contributions to numerous industry events.

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Management•by Alex Roman•September 19, 2007

UMA Launches Online Bus and Motorcoach Academy

Carmen Daecher, dean of the UMA's Bus and Motorcoach Academy, expects that registration for the online classes will grow as word of mouth spreads.

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Management•by Staff•September 19, 2007

FTA Orders Rochester, N.Y., Agency to Stop School Bus Routes

In addition to cease-and-desist order, the FTA will also withold federal funding in the amount that the RGRTA received from the Rochester City School District.

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Management•by Leslie Davis•September 19, 2007

Metro Transit Increases Service in Wake of Minneapolis Bridge Collapse

Minnesota officials hope to replace the I-35W bridge, which collapsed August 1, in about a year. Adding a rail line to the new bridge has also been discussed.

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Management•by Norm Littler•September 19, 2007

Develop Policies for Good of Company

Norm Littler is vice president of regulatory and industry affairs for the American Bus Association. He is also executive director fo the Bus Industry Safety Council.

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Management•by Alex Roman, Associate Editor•September 19, 2007

How to Improve Call Center Customer Service

Whether it's trip planning or handling customer comments or complaints, transit agencies nationwide are using new software and providing operators with specialized training for skills they lacked.

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Management•by Janna Starcic, Managing Editor•September 19, 2007

Motorcoach Marketing: Using E-Mail to Your Advantage

More and more operations are using e-mail and the Internet as an effective tool to communicate with their customers about tour and charter information, and to conduct virtual sales calls.

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Management•by Claire Atkinson, Assistant Editor•September 19, 2007

Working to Get Non-Transit Riders ON BOARD

Many transit systems assess reasons area residents give for not using transit, determine what factors can be addressed, and adjust routes and services. Others develop innovative marketing campaigns to attract non-riders.

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Management•by Steve Hirano, Editor•September 19, 2007

GM Survey: Source of Funding Is Source of Concerns

Third annual survey of transit chief executives finds continued anxiety over funding. Meanwhile, the average reported salary was $143,249, wildly higher than last year's number.

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