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METRO's Innovative Solutions Award winner replaces complex service-area descriptions with an accessible, interactive map that puts paratransit information directly in customers’ hands.
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The agency paid out almost $3.6 million in unused vacation pay to 722 current and retired employees, plus paid sick time cash-outs for 1,743 last year.
Read More →Thousand Oaks, Calif. approved a new policy that would establish consequences for Senior Dial-A-Ride and ADA riders who frequently don't show up at their requested pickup times or who give less than two hours' notice when they cancel.
Read More →ALC was one of five transportation service providers vying for the NCTD LIFT Paratransit Service contract during a competitive bidding process that began in September 2010, and culminated in a final recommendation by the evaluation committee to select ALC in December 2010.
Read More →The contract was approved on Dec. 15, 2010 and is available to all transit agencies that are members of HGACBuy (Helping Governments Across the Country Buy).
Read More →A state budget proposal would decrease matching grants, reducing support from $8 million to $6 million.
Read More →Altoona VA’s two new coaches feature 47 forward-facing seats with footrests and cup holders; DVD entertainment systems; Cummins ISM 2007 410-hp engines; Allison B500 transmissions, and patriotic decals. The veterans use the coaches to access medical and specialty services not provided by their home facility.
Read More →A proposal to increase paratransit fares 60 percent by 2013 will force many riders to choose between going to medical appointments, purchasing food or refilling prescriptions, claims the Disabled Rights Action Committee. The agency said it has held off on raising fares since 2008.
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In the next few months, the MTA will launch the companion piece to the IVR system — Pass Web, which will allow customers to book their trips online.
Read More →Chris Upfold spent almost 10 years working for the London Underground in a variety of roles, most recently as head of revenue and Inclusion, where he was responsible for planning, developing, and delivering improvements focused on customer perception and satisfaction.
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Alternatives to paratransit offered by the agency have enabled it to contain costs and provide riders with disabilities with more affordable transportation options.
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